IT Support Engineer - Flexible Time Off & Growth

Entech; Fort Myers (FL); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

401k match

Paid time off

Flexible schedule

Company events

Job summary

Entech is seeking a Support Engineer (IT Support Specialist) in Florida to join our Service Desk. This role involves Tier 1/2 support, onsite and remote work, and ticket queue management to ensure timely resolutions.

You will troubleshoot Windows, cloud services, networking, and device issues, documenting steps and collaborating with a team to deliver reliable technology solutions for local clients. Flexibility and customer focus are key as you will engage with diverse businesses from our

Qualifications

• Experience in IT helpdesk or service desk roles.
• Strong problem solving and communication skills.
• Familiarity with Windows 10/11 and server environments.

Responsibilities

• Respond to Tier 1/2 support requests via phone, email, or remote access.
• Troubleshoot Windows, network, and cloud services to restore service.
• Document issues and maintain ticketing accuracy.
• Escalate complex issues per policy.

Skills

Windows OS

Office 365

Azure

Active Directory

VPN

Networking basics

Troubleshooting

Customer service

Education

High School Diploma or GED

Technical coursework or certifications preferred

Tools

Hyper-V

vSphere

Citrix

SQL

Terminal Services

Microsoft 365

Microsoft Azure

OpenVPN

VPN devices (Cisco/SonicWall)

Job description

Entech is seeking a Support Engineer (IT Support Specialist) in Florida to join our Service Desk. This role involves Tier 1/2 support, onsite and remote work, and ticket queue management to ensure timely resolutions.

You will troubleshoot Windows, cloud services, networking, and device issues, documenting steps and collaborating with a team to deliver reliable technology solutions for local clients. Flexibility and customer focus are key as you will engage with diverse businesses from our