IT Support Engineer — Aerospace Tech Growth Equity

Telemetry Today LLC; El Segundo, Northern (CA, KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

The Advanced Manufacturing Company of America is seeking an IT support professional for our El Segundo headquarters. You will own day-to-day IT operations, from onboarding to endpoint management, in a small team reporting to the IT director and MSP.

Responsibilities include Microsoft 365 administration in a GCC High environment, device provisioning, network and security hygiene, and occasional travel to factories across the US. ITAR and U.S. person requirements apply.

Qualifications

• 3+ years in IT support, helpdesk, or systems administration.
• Hands-on administration of Windows endpoints and Microsoft 365 in a production environment.
• Working experience with Entra ID (Azure AD) and Intune, including device enrollment and policy.
• Experience working tickets in a formal ticketing system.
• Builder who is comfortable operating in an ambiguous environment, where processes and procedures are still being developed.
• Excellent communication with non-technical colleagues, including people on the shop floor and in the lab.
• Willing to travel up to 20% of the time to support integration and special projects at factories across US.

Responsibilities

• Own day-to-day IT support at headquarters, including intake, triage, resolution, and escalation across hardware, software, accounts, connectivity, and conference rooms.
• Run the employee lifecycle, including onboarding and offboarding, account provisioning and deprovisioning, group and license assignment, equipment issue and recovery.
• Deploy and manage endpoints, including imaging, enrollment, configuration, patching, refresh and maintenance of accurate hardware and software asset records.
• Support administration of Microsoft 365 and endpoint tooling in a GCC High tenant, including Entra ID, Intune, Defender, conditional access policies, and licensing.
• Support core infrastructure, including network connectivity, wireless, VPN, printing, backup verification, and physical IT in the office and lab space.
• Provide surge support for IT integrations and special projects at factories across the US.
• Maintain security hygiene on the endpoint fleet.

Skills

Communication

Ambiguity tolerance

Travel readiness

Education

CompTIA A+

Network+

Security+

MD-102

AZ-104

Tools

Windows Endpoints

Entra ID (Azure AD)

Intune

Microsoft 365

Defender

Conditional Access

Licensing

VPN

Job description

The Advanced Manufacturing Company of America is seeking an IT support professional for our El Segundo headquarters. You will own day-to-day IT operations, from onboarding to endpoint management, in a small team reporting to the IT director and MSP.

Responsibilities include Microsoft 365 administration in a GCC High environment, device provisioning, network and security hygiene, and occasional travel to factories across the US. ITAR and U.S. person requirements apply.