IT Support Engineer

AVASO Technology Solutions; St. Albans (VT); On-site; USD 39,000 - 55,000; Full time

Job summary

AVASO Technology Solutions is seeking an experienced onsite IT support professional to join the Site Technology Servicing team. This independent contractor role covers end-user desktops, laptops, and onsite hardware within designated locations, providing first-line support and hands-on repair.

You will handle asset management, onboarding/offboarding, VIP support, and collaborate with backend teams on network and server issues, while maintaining SLAs, CSAT targets, and SOPs for a global team.

Qualifications

• 3+ years of IT support in a corporate enterprise environment.
• In-depth knowledge of Windows 7 and 10 operating systems and their remote access.
• Experience with ServiceNow or similar ticketing system.
• Understanding of Active Directory.
• Experience with Microsoft server technologies and their tools including AD, Office 365, SharePoint, DHCP, DNS.
• Ability to prioritise workload based on SLA and user impact.

Responsibilities

• Provide technical support as point of contact for IT for the site.
• End-user desktop and laptop support with on-site hardware responsibility.
• Installation support for software on end-user systems and servers.
• New users onboarding and provisioning IT assets and tools.
• Offboarding support and asset collection/sanitization.
• Executive/VIP support.
• Coordinate remote hand support to back-end teams for network and server issues.
• Support IP phones, video conferencing, and printers.
• Configure, deploy, and troubleshoot enterprise and personal devices and business apps.
• Coordinate with external vendors when engaged for support.
• Maintain SOPs and Runbooks for global team use.

Skills

IT support

Windows 10

ServiceNow

Active Directory

Office 365

SharePoint

Network basics

Tools

ServiceNow

VPN familiarity

Job description

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands‑on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview:

As part of the Site Technology Servicing team, we provide onsite IT technical support within our scope, which includes all users and onsite hardware within the locations described within the job description.

Position type: Independent Contract

KEY DUTIES/RESPONSIBILITIES:

As part of the Site Technology Servicing team, we provide onsite IT technical support within our scope, which includes all users and onsite hardware within the locations described within the job description.

• Provide technical support as point of contact for IT for the site.
• End-user desktop, laptops, office IT with smart hand support for network and servers.
• Installation support for various software on end user systems and servers when required
• New users onboarding preparing IT assets and tools.
• Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock.
• Executive / VIP support.
• Coordination and remote hand support to backend team for Network & server smart hand support.
• IP phone, Video conference support, Level 1 Multifunction Printers support.
• Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications.
• Supporting network devices such as switches, routers, Wireless Aps with the help of backend team.
• Handing tickets on ServiceNow or similar ticketing system.
• Troubleshooting VPN.
• Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.
• Troubleshooting MS Windows 10.
• Troubleshooting MS Office 365 issues for end-users.
• Office IT Asset Management.
• Coordinate external vendors when engaged for support.
• Work independently and coordinate inhouse IT projects.
• Engineer should manage most of their time around activities involving BAUs - SLAs, CSAT, Response Time to Client, Average Resolution time, Open incident backlog and maintaining SOP’s and Runbooks for global team use
• Should provide technical guidance to Site Tech, prioritization on workload and resource capacity planning
• Should be leading the project support team
• Asset / stock management / E-Waste, Site Tech Onboarding / Training / Process alignment / Documentation, Onsite Training / User Education, Vendor Coordination

SKILLS & EXPERIENCE

• 3+ years’ experience in IT support demonstrating increasing levels of responsibility and technical expertise in a corporate enterprise environment.
• In-depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and their related remote access.
• Knowledge & experience with ServiceNow or similar ticketing system.
• Understanding of Active Directory.
• Plant environment knowledge and experience.
• Familiarity with Microsoft server technologies and their associated user management tools, including Active Directory, Office 365, SharePoint, File, Print, DHCP, and DNS.
• Self-disciplined and highly motivated.
• Should be able to prioritise workload based on SLA’s and user impact

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. AVASO is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.