IT Support Engineer

Rocket Lab; San Francisco (CA); On-site; USD 84,000 - 105,000; Full time

Job summary

A leading technology firm seeks a dynamic individual for an IT position at their San Francisco headquarters. The role involves onboarding new employees, supporting the IT infrastructure, and ensuring effective use of office technologies. Ideal candidates are tech-savvy professionals with strong troubleshooting skills and experience in a corporate IT environment. Competitive salary packages and a commitment to inclusive workplace practices are offered.

Benefits

Comprehensive health, dental, and vision coverage

Learning and development stipend

Generous paid time off

Commuter stipend

Qualifications

• 2+ years of corporate IT experience.
• Expertise in Google Workspace and Zoom.
• Experience with hardware troubleshooting for Mac and Windows.

Responsibilities

• Onboard and off-board employees, managing hardware and accounts.
• Provide IT support to global employees.
• Maintain office technology including printers and Zoom Rooms.

Skills

IT Support

Troubleshooting

Hardware Management

Security Mindset

Documentation

Tools

Google Workspace

Zoom

Slack

Okta

Azure AD/M365

Jira Service Management

Job description

In this position, you’ll be the driving force behind our technology infrastructure, creating streamlined and scalable IT solutions that simplify complex challenges. You’ll work closely with leadership and cross-functional teams to build a robust digital backbone that not only supports our day-to-day operations but also fuels our growth. If you’re passionate about technology, eager to innovate, and thrive in a fast-paced environment where no two days are the same, we’d love to have you shape the future with us.

You will:

• Onboard and off-board employees, which includes: leading new hire orientations, provisioning and de-provisioning hardware, accounts, and access
• Provide general IT support to all global Scale employees
• Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more).
• Own IT asset management and ensure accurate and actionable records are kept of required equipment.
• Track, resolve, or dispatch all issues in our ticketing system (Jira Service Management).
• Create and update technology documentation for internal IT teams and for Scale employees.

What we’re looking for:

• 2+ years of corporate IT experience.
• Expert Level Administration of Google Workspace, Slack, Zoom, Okta, Azure AD/M365
• Deep understanding of hardware and troubleshooting: hardware and software (Mac, Windows)
• Familiarity with MDM Services preferably Jamf and Intune
• Familiarity with Zoom Rooms and the Zoom admin console
• Experience working with remote teams and multiple offices globally, while using tools like Slack or Zoom to support them.
• Security and Compliance-focused mindset.
• This role is 100% in office, at our San Francisco headquarters

Nice to Haves

• Experience with building out offices
• Skilled in scripting languages (e.g., PowerShell, Python) to automate repetitive IT tasks and improve process efficiency.
• Experience with IT procurement
• Experience managing and troubleshooting network infrastructure (routers, firewalls, VPNs) to ensure seamless connectivity across diverse office environments.
• Familiarity with ITSM frameworks

Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You’ll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.

Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is:

$84,000—$105,000 USD

PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us:

At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how organizations build and deploy AI. Our products power the world's most advanced LLMs, generative models, and computer vision models. We are trusted by generative AI companies such as OpenAI, Meta, and Microsoft, government agencies like the U.S. Army and U.S. Air Force, and enterprises including GM and Accenture. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [e-mail]. Please see the United States Department of Labor's Know Your Rights poster for additional information.

We comply with the United States Department of Labor's Pay Transparency provision.

PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.