IT Support Engineer

UZURV – The Adaptive TNC; Richmond (VA); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

401(k) with company match

Comprehensive healthcare benefits

Generous PTO and paid holidays

Training & Development courses

Collaborative, team-based environment

Mission-driven culture

Job summary

UZURV – The Adaptive TNC is seeking a proactive IT Support Engineer to join our mission-driven team in the Richmond area. You’ll manage core IT systems, deliver daily technical support, and help keep endpoints secure across a hybrid, multi-site environment.

With 3–5 years of IT administration experience, you’ll troubleshoot MacBooks, handle user requests via ticketing systems, and collaborate with cross-functional teams to drive practical, long-term IT solutions that support our accessibility

Qualifications

• 3–5 years of IT administration or systems support experience in a hybrid or multi-site environment.
• Hands-on experience troubleshooting MacBooks.
• Experience managing user requests through IT ticketing systems (Zendesk, Jira or similar).
• Familiar with Google Workspace, SAML/SSO, and endpoint protection tools (e.g., CrowdStrike, SentinelOne).
• Experience with MDM/EDR and IT asset management.

Responsibilities

• Manage Core IT Systems: Administer Google Workspace, SAML/SSO integrations, and endpoint detection & response (EDR) tools.
• Provide Daily Technical Support: Deliver responsive desktop support and troubleshoot hardware, software, and network issues.
• Handle User Administration: Set up, modify, and deactivate user accounts; configure and deploy new laptops; maintain IT asset inventory.
• Oversee Ticketing & Workflow: Log, track, and manage support requests using Zendesk (or similar).
• Ensure IT Security & Compliance: Manage device encryption, endpoint protection, and light information security duties.
• Perform Maintenance & Upgrades: Execute routine system updates, patching, and preventive maintenance.
• Document & Improve Processes: Create and maintain technical documentation, user guides, troubleshooting resources.
• Collaborate & Innovate: Partner with cross-functional teams to identify recurring issues and propose long-term solutions.
• Stay Ahead Of The Curve: Keep current with new software, emerging technologies, and best practices in IT systems management.

Skills

IT administration

MacBooks troubleshooting

IT ticketing systems

Google Workspace

SAML/SSO

EDR

Tools

Zendesk

Jira

CrowdStrike

SentinelOne

Job description

About UZURV

At UZURV, we believe that everyone has the right to get to the places they need and want to go, including work, school, shopping, connecting with friends and family, attending worship services, or just a night out. Many people are able to drive, take public transit, or use a rideshare or taxicab, but about 25% of Americans (and especially older adults and people with disabilities) need assistance for getting out and about. We call it assisted mobility, and that’s what UZURV exists to deliver.

About UZURV

At UZURV, we believe that everyone has the right to get to the places they need and want to go, including work, school, shopping, connecting with friends and family, attending worship services, or just a night out. Many people are able to drive, take public transit, or use a rideshare or taxicab, but about 25% of Americans (and especially older adults and people with disabilities) need assistance for getting out and about. We call it assisted mobility, and that’s what UZURV exists to deliver.
UZURV is a high-growth company that utilizes a technology platform to connect drivers, operating their own vehicles and providers operating wheelchair-accessible vehicles, with older adults and people with disabilities who need assisted mobility in order to get out and about within their communities. Since our founding in Richmond, VA, in 2017, we have grown into a leading national assisted mobility provider by partnering with public transit agencies. Today, we are operating in more than thirty communities across eighteen states and the District of Columbia, and in half of the twenty largest transit agencies in the country. Better still, we are helping meet the transportation needs of millions of riders each year. And it’s not by accident. UZURV has grown, because of the quality of our service. Riders, drivers, and employees give us high marks for our organizational culture, and for the quality and timeliness of our service. Additionally, our state-of-the-art technology enables us to provide an exceptional product at a cost significantly lower than the costs that our clients typically pay for the types of transportation services that we provide.

A Little Bit About The Role…

We are looking for a proactive and collaborative IT Support Engineer to join our mission-driven team at UZURV, where your daily work will directly support our goal of providing accessible mobility for everyone. You'll be part of the go-to technical resource team for our fast-growing company, managing essential systems like Google Workspace, ensuring our endpoints stay secure, and delivering top-notch technical support to our staff. If you bring 3–5 years of IT administration experience, love solving problems, and want to thrive in a welcoming environment where your contributions truly make an impact, we’d love to meet you!

How You’ll Make An Impact

Manage Core IT Systems:

• Administer Google Workspace, SAML/SSO integrations, and endpoint detection & response (EDR) tools.

Provide Daily Technical Support

• Deliver responsive desktop support and troubleshoot hardware, software, and network issues.

Handle User Administration

• Set up, modify, and deactivate user accounts; configure and deploy new laptops; maintain accurate IT asset inventory.

Oversee Ticketing & Workflow

• Utilize Zendesk (or similar systems) to log, track, and manage support requests.

Ensure IT Security & Compliance

• Manage device encryption, endpoint protection, and light information security duties.

Perform Maintenance & Upgrades

• Execute routine system updates, patching, and preventive maintenance for computers and peripherals.

Document & Improve Processes

• Create and maintain technical documentation, user guides, and troubleshooting resources.

Collaborate & Innovate

• Partner with cross-functional teams to identify recurring issues and propose long-term solutions.

Stay Ahead Of The Curve

• Keep current with new software, emerging technologies, and best practices in IT systems management.

What You’ll Need To Have To Succeed

• You bring 3–5 years of IT administration or systems support experience in a hybrid or multi-site environment.
• Hands-on experience troubleshooting MacBooks
• You've managed user requests through IT ticketing systems (Zendesk, Jira or similar).
• You’re experienced with Google Workspace, SAML/SSO, and endpoint protection tools (e.g., CrowdStrike, SentinelOne).
• You’ve managed MDM/EDR and have a solid understanding of IT asset management.
• You’re familiar with network fundamentals (Wi‑Fi troubleshooting, VPN, routers/switches).
• You communicate clearly and patiently with non-technical users.
• You’re organized, proactive, and thrive in a fast‑paced, collaborative environment.

Reasons it pays to work at UZURV (in addition to the pay itself)... UZURV employees understand we are building a company that is greatly needed to improve access to mobility for all of us, regardless of our disabilities, illnesses, or impacts of age. We get daily affirmation from our riders, drivers, and the transportation companies we work with about the innovation, value, and quality inherent in what we bring to market.

In addition to providing our employees with a safe and collaborative environment UZURV also offers:

• Competitive compensation
• 401(k) with company match
• Comprehensive healthcare benefits
• Generous PTO and paid holidays
• Training & Development courses
• A collaborative, team-based work environment
• A mission-driven culture where your work has real impact