IT Support Engineer

UZURV; Richmond (VA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

401(k) with company match

Healthcare benefits

Generous PTO and holidays

Training & Development

Job summary

UZURV is hiring an IT Support Engineer in Richmond, VA to support core systems, troubleshoot issues, and manage user accounts. You will work with Google Workspace, SSO, and endpoint protection, delivering fast help to staff in a dynamic, growth‑oriented environment.

We value problem‑solvers who can collaborate across teams, maintain documentation, and stay current with new technologies to keep IT operations secure and efficient.

Qualifications

• 3–5 years IT administration or systems support in a hybrid or multi-site environment.
• Hands-on experience troubleshooting MacBooks.
• Experience with IT ticketing systems (Zendesk, Jira or similar).
• Familiarity with Google Workspace, SAML/SSO, and endpoint protection tools.
• Experience with MDM/EDR and IT asset management.
• Knowledge of Wi‑Fi, VPN, routers and switches.

Responsibilities

• Manage Core IT Systems including Google Workspace, SSO, and ED/EDR tools.
• Provide responsive desktop support and troubleshoot hardware, software, and network issues.
• Handle user administration: accounts, devices, and asset inventory.
• Oversee ticketing workflows using Zendesk or similar systems.
• Ensure IT security and compliance through device encryption and protection tools.
• Perform maintenance, updates, and preventive upkeep of systems and peripherals.
• Document and maintain technical guides and troubleshooting resources.
• Collaborate with cross‑functional teams to identify recurring issues and drive solutions.
• Stay up to date with new software and IT best practices.

Skills

IT administration

MacBooks troubleshooting

Zendesk/Jira

Google Workspace SSO

Endpoint protection

MDM/EDR

Network fundamentals

Clear communication

Job description

About UZURV

At UZURV, we believe that everyone has the right to get to the places they need and want to go, including work, school, shopping, connecting with friends and family, attending worship services, or just a night out. Many people are able to drive, take public transit, or use a rideshare or taxicab, but about 25% of Americans (and especially older adults and people with disabilities) need assistance for getting out and about. We call it assisted mobility, and that’s what UZURV exists to deliver.

UZURV is a high-growth company that utilizes a technology platform to connect drivers, operating their own vehicles and providers operating wheelchair-accessible vehicles, with older adults and people with disabilities who need assisted mobility in order to get out and about within their communities. Since our founding in Richmond, VA, in 2017, we have grown into a leading national assisted mobility provider by partnering with public transit agencies. Today, we are operating in more than thirty communities across eighteen states and the District of Columbia, and in half of the twenty largest transit agencies in the country. Better still, we are helping meet the transportation needs of millions of riders each year. And it’s not by accident. UZURV has grown, because of the quality of our service. Riders, drivers, and employees give us high marks for our organizational culture, and for the quality and timeliness of our service. Additionally, our state‑of‑the‑art technology enables us to provide an exceptional product at a cost significantly lower than the costs that our clients typically pay for the types of transportation services that we provide.

A little bit about the role…

We are looking for a proactive and collaborative IT Support Engineer to join our mission‑driven team at UZURV, where your daily work will directly support our goal of providing accessible mobility for everyone. You'll be part of the go‑to technical resource team for our fast‑growing company, managing essential systems like Google Workspace, ensuring our endpoints stay secure, and delivering top‑notch technical support to our staff. If you bring 3–5 years of IT administration experience, love solving problems, and want to thrive in a welcoming environment where your contributions truly make an impact, we’d love to meet you!

How You’ll Make an Impact

Manage Core IT Systems

• Administer Google Workspace, SAML/SSO integrations, and endpoint detection & response (EDR) tools.

Provide Daily Technical Support

• Deliver responsive desktop support and troubleshoot hardware, software, and network issues.

Handle User Administration

• Set up, modify, and deactivate user accounts; configure and deploy new laptops; maintain accurate IT asset inventory.

Oversee Ticketing & Workflow

• Utilize Zendesk (or similar systems) to log, track, and manage support requests.

Ensure IT Security & Compliance

• Manage device encryption, endpoint protection, and light information security duties.

Perform Maintenance & Upgrades

• Execute routine system updates, patching, and preventive maintenance for computers and peripherals.

Document & Improve Processes

• Create and maintain technical documentation, user guides, and troubleshooting resources.

Collaborate & Innovate

• Partner with cross‑functional teams to identify recurring issues and propose long‑term solutions.

Stay Ahead of the Curve

• Keep current with new software, emerging technologies, and best practices in IT systems management.

What You’ll Need to Have to Succeed

• You bring 3–5 years of IT administration or systems support experience in a hybrid or multi‑site environment.
• Hands‑on experience troubleshooting MacBooks
• You’ve managed user requests through IT ticketing systems (Zendesk, Jira or similar).
• You’re experienced with Google Workspace, SAML/SSO, and endpoint protection tools (e.g., CrowdStrike, SentinelOne).
• You’ve managed MDM/EDR and have a solid understanding of IT asset management.
• You’re familiar with network fundamentals (Wi‑Fi troubleshooting, VPN, routers/switches).
• You communicate clearly and patiently with non‑technical users.
• You’re organized, proactive, and thrive in a fast‑paced, collaborative environment.

Reasons it pays to work at UZURV (in addition to the pay itself)

UZURV employees understand we are building a company that is greatly needed to improve access to mobility for all of us, regardless of our disabilities, illnesses, or impacts of age. We get daily affirmation from our riders, drivers, and the transportation companies we work with about the innovation, value, and quality inherent in what we bring to market.

In addition to providing our employees with a safe and collaborative environment UZURV also offers:

• Competitive compensation
• 401(k) with company match
• Comprehensive healthcare benefits
• Generous PTO and paid holidays
• Training & Development courses
• A collaborative, team‑based work environment
• A mission‑driven culture where your work has real impact

Come As You Are

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every. single. qualification. At UZURV, we are dedicated to building a diverse, inclusive and just workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with 100% of the qualifications listed, we encourage you to still apply. Our hiring philosophy looks to weed people INTO our process, not weed them out! Who knows, you may be just the right candidate for a future role at UZURV.