IT Network Design Engineer

DataServ; Columbus (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

DataServ is seeking a Design Engineer in Columbus, Ohio, to collaborate with Sales and Design teams on innovative IT solutions. You will design, implement, and support Compute and Infrastructure systems, requiring five years of experience in networking and related fields. Ideal candidates possess strong communication skills and a detail-oriented nature. The position may involve up to 10% travel in southwest Ohio. Join us in creating exceptional service for our customers and make a meaningful impact with your expertise.

Qualifications

• Five years’ experience in IT systems design, implementation, and management.
• Experience in help desk support and/or pre-sales network design preferred.
• Networking and/or Compute certifications preferred.

Responsibilities

• Represent DataServ positively to colleagues and customers.
• Work with Account Executives to develop design solutions.
• Participate in customer sales calls and project meetings.
• Create detailed quotes and project documentation.
• Lead by example, inspiring and mentoring team members.

Skills

team player

excellent written and verbal communicator

tech savvy

strategic thinker

service oriented

motivated

self-disciplined

professional

flexible in a fast-paced environment

detail oriented

strong work ethics

organized

responsible/dependable

ability to handle demanding situations

willing to receive/provide feedback

supportive

Education

Bachelor’s degree in computer science

Tools

Cisco

Arista

Fortinet

HPE

Microsoft

Dell

Lenovo

Job description

Join us at DataServ/xFact as our next Design Engineer, working with our Sales and Design Engineer Teams to design leading solutions for our customers throughout Ohio. Applicants must be detail oriented, a self‑starter, and have a drive for providing relevant solutions and exceptional service for both our internal and external customers. This role requires a versatile individual who can work collaboratively across a variety of project and product areas.

Qualities We Want In You

• team player
• excellent written and verbal communicator
• tech savvy
• strategic thinker
• service oriented
• motivated
• self-disciplined
• professional
• flexible in a fast‑paced environment
• works independently with minimal supervision
• exhibits strong work ethics
• detail oriented
• handles demanding situations/timelines
• organized
• responsible/dependable
• willing to receive/provide feedback to improve performance
• supportive
• strong desire to support and mentor

What You’ll Do

• Represent DataServ in a positive manner to colleagues, customer base and vendors
• Become familiar with DataServ policies and procedures, updating documentation when needed
• Work with Account Executives to develop and design appropriate solutions
• Work on the design, implementation and support of Compute and Infrastructure solutions
• Develop detailed quotes, drawings, Engagement Agreements and Scope of Work documents
• Function as a liaison between Sales team and Project implemention team
• Interact with manufacturer, vendor, and distribution representatives in support of the sales process
• Manage sales quote requests to ensure they are completed within acceptable timeframes
• Implement effective workflow, and embrace best practices
• Collaborate with team to automate workflows and processes
• Coordinate and participate in internal and customer meetings, driving solutions and providing follow up
• Participate in customer sales calls, demonstrations, and project meetings
• Develop and deliver sales presentations in conjunction with Sales team
• Perform assessments and site surveys to determine appropriate recommendations for customers
• Manage internal and external communication processes and activities
• Create and review site survey feedback to improve services, tools, and support experience
• Provide timely, efficient and effective service to colleagues and customers as applicable
• Advise leadership about situations that may require additional support or escalation
• Coordinate work and resources with other teams including, but not limited to, surveys, assessments, etc.
• Provide redundancy and backup support for other team members
• Lead by example, inspiring other team members and being a supportive team member to others
• Innovate and be open to change, actively researching new technologies
• Up to 10% travel may be required throughout southwest Ohio
• All other duties as assigned

What We Require

• Education:
  • Bachelor’s degree in computer science; or related professional experience in design, implementation, and management of IT systems
• Experience:
  • Five years’ experience in the design, implementation and/or management of IT systems including networking, wireless, telephony and server systems. Experience in video security, physical security and/or cybersecurity desirable.
  • Experience in help desk support and/or pre‑sales network design preferred
• Skills:
  • Experience with technology manufacturers (e.g., Cisco, Arista, Fortinet, HPE, Microsoft, Dell, Lenovo) preferred
  • Networking and/or Compute certifications preferred
  • Additional advanced certifications, certificates, and/or technical trainings as assigned
  • Availability to work nights and weekends as needed
  • Travel to various company and customer sites as necessary
  • Meet physical demands of the position including the ability to lift and handle up to 45 pounds of materials, bend, stoop and stretch as required for placement and retrieval of materials or equipment on shelving with or without reasonable accommodation
• Additional proficiencies we seek:
  • Demonstrates excellent written and verbal communication skills, in both collaborative team and customer‑facing environments
  • Strong problem‑solving skills and ability to work collaboratively across teams
  • Candidates are required to complete a drug test and background check

DataServ/xFact is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable laws, including race, color, religion, national origin, ancestry, age, gender, marital status, military status, sexual orientation, disability, or medical condition.