Infrastructure Engineer, Level I

DataServ; Westlake (OH); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Paid holidays

Discretionary bonuses

401K with match

Medical benefits

Dental and vision benefits

Job summary

DataServ in Westlake, Ohio is seeking a passionate Infrastructure Engineer to join their team. In this role, you'll support various technologies and network solutions, ensuring seamless operation and collaboration. Ideal candidates will hold an Associate’s or Bachelor’s degree and possess a Cisco Certified Network Associate (CCNA) certification. The position offers competitive compensation, including benefits like PTO, 401K matching, medical, and more, fostering a culture of collaboration and support.

Qualifications

• Technical certifications and/or training in local and wide area networks preferred.
• Obtain additional certifications as required.
• Must be able to travel to various sites as required.

Responsibilities

• Represent DataServ positively to colleagues, customers, and vendors.
• Support wired and wireless network infrastructure.
• Analyze and recommend hardware and software products for network compatibility.
• Develop and maintain a library of technical documentation.

Skills

Team player

Excellent written and verbal communicator

Tech savvy

Strategic thinker

Service oriented

Motivated

Self-disciplined

Professional

Flexible in a fast-paced environment

Organized

Education

Associate’s or Bachelor’s degree preferred

Tools

Cisco Certified Network Associate (CCNA)

Job description

We want you! We Are Searching For Passionate Infrastructure Engineers To Join Our Team Of Like-minded Professionals As We Support Our Customers In a Variety Of Environments On a Multitude Of Technologies. We Manage Many Solutions Including But Not Limited To

• Interconnecting Networks and Data Centers with Managed and Monitored Routing and Switching
• Enabling Secure Mobility with Wide Scale Wireless Connectivity
• Securing Teams and Data with Physical and Network Security such as Firewalls, VPNs, Video Surveillance and Access Controls
• Enhancing Organizational Collaboration and Workflow with Virtual Meeting and Communication Platforms and VoIP with Advanced Emergency Alerting Technologies

Why You’ll Love Us

We care. We coach. We lead. We continue to use this approach in all we do for our culture. It’s truly the people who make working here great. We are a collaborative environment and supportive of one another, providing flexibility when needed. As lifelong learners, promoting from within is a priority to provide our team members opportunities for internal mobility and growth. DataServ/xFact offer a competitive compensation plan including paid holidays, PTO, discretionary bonuses, 401K (with match), medical, dental, vision, life, STD, and LTD benefits along with many other inclusive benefits and perks!

Qualities We Want In You

• team player
• excellent written and verbal communicator
• tech savvy
• strategic thinker
• service oriented
• motivated
• self-disciplined
• professional
• flexible in a fast-paced environment
• works independently with minimal supervision
• exhibits strong work ethics
• detail oriented
• handles demanding situations/timelines
• organized
• responsible/dependable
• willing to receive/provide feedback to improve performance
• supportive
• strong desire to support and mentor

What You’ll Do

• Represent DataServ in a positive manner to colleagues, customer base and vendors
• Work and support of wired and wireless network infrastructure, routing and switching, telephony, firewall, video surveillance and access control solutions
• Add and delete users as required on network servers and applications
• Perform both routine and emergency maintenance
• Analyze, recommend and evaluate new hardware and software products for network compatibility
• Develop, maintain and update a library of technical documentation
• Assist with staging activities for telephony, wireless, network, and data center installations, as well as various other solutions as needed
• Participate in customer project meetings
• Keep current on new developments and techniques in information technology
• Participate on special projects and Technical Assistance Center (TAC)
• Develop processes, implement effective workflows and embrace best practices
• Provide redundancy and backup support for other team members
• All other duties as assigned

What We Require

• Associate’s or Bachelor’s degree preferred or relevant prior work experience
• Technical certifications and/or technical training in local and wide area networks and/or communications
• Cisco Certified Network Associate (CCNA) certification required within 90 days of employment
• Obtain additional certifications, as required
• Availability to work nights and weekends as scheduled
• Must be able to travel to various company and customer sites as required
• Experience with technology manufacturers (i.e. Cisco, Microsoft, HP, Dell, etc.) preferred

Additional Proficiencies We Seek

• Demonstrates excellent written and verbal communication skills, in both collaborative team and customer-facing environments
• Deliver exceptional service to both internal and external customers
• High degree of professionalism to appropriately act as a representative of the organization
• Candidates must successfully pass a drug test and appropriate background checks

DataServ/xFact is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable laws, including race, color, religion, national origin, ancestry, age, gender, marital status, military status, sexual orientation, disability, or medical condition.