IT Support Engineer

career group; New York (NY); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A leading company in New York is seeking an IT Support Engineer to provide essential IT support and enhance security protocols. This role requires excellence in managing Apple and Google environments, strong troubleshooting skills, and a proactive approach to IT security. The position involves a hybrid schedule with a competitive compensation package.

Benefits

Premium health benefits upon hire

Qualifications

• 2+ years of experience in IT support or administration.
• Proficiency managing Apple and Google environments.
• Strong troubleshooting skills.

Responsibilities

• Provide day-to-day support for macOS and iOS users.
• Administer Kandji MDM policies and enforce device compliance.
• Assist in executing security-related initiatives.

Skills

Troubleshooting

Communication

Integrity

Interest in IT security policy

Tools

Kandji MDM

Google Workspace

1Password for Business

Job description

The IT Support Engineer is based in New York, New York, reporting to the Director of IT. The role is responsible for providing day-to-day IT support to our employees and select portfolio companies/affiliated entities, resolving user issues, managing devices, and playing a key role in strengthening IT security protocols. Proficiency in Google and Apple ecosystems is required, as well as an eye for continuous improvement.

Key Responsibilities:
-Provide day-to-day support for macOS and iOS users in a 100% Apple environment.
-Administer and enforce Kandji MDM policies, including device compliance, zero-touch deployment, and patch management.
-Support administration and secure configuration of Google Workspace, including user lifecycle management, OAuth scopes, and admin roles.
-Maintain and enhance 1Password for Business usage across the team, with a focus on secure credential storage and best practices.
-Champion the implementation/monitoring of 2FA and phishing-resistant authentication methods.
-Assist in executing security-related initiatives, including vulnerability remediation, policy updates and vendor access reviews. Monitor systems for anomalies and collaborate on incident response procedures when necessary.
-Help implement IT security standards, documentation, and checklists for audits and compliance.
-Manage onboarding/offboarding processes with a security-first mindset.
-Maintain asset inventory, ensure encryption at rest and in transit, and assist with access audits.
-Collaborate with the Director of IT on evaluating new security tools, testing configurations, and maintaining a strong security baseline.

Qualifications:
-2+ years of experience in IT support or administration, preferably in a security-conscious setting.
-Strong troubleshooting skills and ability to communicate clearly and respectfully at all levels.
-High level of integrity and discretion; prior role in investment, finance or family office a plus.
-Proficiency managing Apple and Google environments in a business setting.
-Working knowledge of MDM solutions and enterprise password managers.
-Understanding of endpoint security, encryption, MFA and principle of least privilege.
-Interest or experience in IT security policy implementation, documentation, and audit readiness.
-Based within a commutable distance from Manhattan.
-Preferred skills - light scripting experience and/or familiarity with firewall basics.

Schedule: Hybrid. Monday-Friday 9am-5pm, with as-needed online availability nights and weekends and some light travel required.

Compensation: Salary range of $80,000-$100,000 dependent on experience, with eligibility for premium health benefits upon hire.

You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.