IT Support Engineer

Osmo.ai; Elizabeth (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

Osmo.ai, a pioneer in Olfactory Intelligence, is looking for an IT Support Engineer to oversee onsite IT operations at their Elizabeth, NJ location. This role is vital for supporting systems, troubleshooting a variety of issues, and ensuring technological efficiency while aiding team members. Ideal candidates will have substantial experience in IT support, excellent communication skills, and a strong understanding of both hardware and software environments. This opportunity promises a collaborative atmosphere where insights are valued and diversity is embraced.

Qualifications

• 2+ years of IT Help Desk experience is essential.
• Strong understanding of script execution (e.g., Ruby, Bash, Python).
• Experience with IT infrastructure and support.

Responsibilities

• Provide technical support for systems, software, and hardware.
• Manage IT assets and technical documentation.
• Deliver in-person IT HelpDesk support to employees.

Skills

Apple systems and software

Google Workspace

Networking

Automation tools

Scripting

Communication skills

Tools

MDM solutions

GCP

AWS

Job description

Who we are at Osmo:

Osmo is a digital olfaction company, on a mission to give computers a sense of smell to improve the health and wellbeing of human life. Why? Our sense of smell both enriches and saves lives, and has a deep and direct connection to our emotions and memory. This foundational understanding of smell's impact has directly informed the development of our latest innovation: Generation.

Generation is a new kind of fragrance house powered by Olfactory Intelligence (OI) to blend AI with world-class perfumery. It will help brands create emotionally resonant scents faster, more accessibly, and with greater creative clarity. Our technology allows us to explore vast scent possibilities, discover novel ingredients, and design fragrances informed by both data and artistry.

Beyond fragrance, Olfactory Intelligence has applications across industries including manufacturing, security, medicine, and more. We believe in the power of automation and thoughtfully applied AI/ML to solve problems beyond the reach of human intuition alone. Osmo is headquartered in New York, NY, with a new facility in New Jersey, and offices in Somerville, MA.

Osmo is seeking an IT Support Engineer to lead onsite IT operations at our Elizabeth, NJ headquarters. You will be the primary point of contact for technical support, ensuring the smooth operation of site systems, employee hardware, and company-wide software. This role is critical in supporting Osmo employees, leading IT compliance, designing backup infrastructure, maintaining network uptime for manufacturing and research, and resolving a wide range of system-related issues.

Responsibilities

• Provide technical assistance and support for computer systems, software, and hardware via in-person, email, Slack, and our ticketing system.

• Deliver in-person IT HelpDesk support to employees, contractors, and vendors.

• Guide users through problem-solving processes and ensure issue resolution.

• Execute diagnostic programs and troubleshoot IT scripts, systems, and automation.

• Support and maintain critical SaaS applications, including Google Workspace, Slack, Zoom, and Notion.

• Troubleshoot company-provided hardware (macOS, Windows, iOS, and peripherals).

• Manage the provisioning of laptops for new hires and hardware upgrades.

• Assist with new hire onboarding and training.

• Develop and maintain comprehensive internal and external IT documentation.

• Onboard and support third-party vendors and contractors.

• Maintain and provide technical support for all office technology, such as printers, Zoom Rooms, and room schedulers.

• Maintain and provide technical support for all lab and manufacturing equipment computer systems.

• Manage IT assets, ensuring accurate and actionable records of all equipment.

Minimum requirements

• 2+ years of IT Help Desk experience.

• Strong working knowledge of Apple systems and software.

• Strong working knowledge of Google Workspace, Slack, Zoom, or similar systems.

• Strong working knowledge of networking.

• Understanding of script execution and troubleshooting (e.g., Ruby, Bash, Python).

• Expertise in MDM solutions, scripting, automation tools, and cloud platforms (e.g., GCP, AWS).

• Ability to independently manage and prioritize workload and projects.

• Outstanding interpersonal and communication skills.

• Empathetic, humble, and customer-service focused.

If this role inspires you we’d encourage you to apply. We are committed to recruiting, developing, and retaining an incredible team optimized for a diversity of thought, background, and approaches. All employment decisions and responsibilities are determined based on current ability and your ability to grow, without regard to race, color, gender identity, sex, sexual orientation, religion, age, marital status, physical, mental, or sensory disability, or any other characteristic protected by applicable law.

Recruitment & Staffing Agencies: Osmo does not accept unsolicited resumes from any source other than candidates. The submission of unsolicited resumes by recruitment or staffing agencies to Osmo or its employees is strictly prohibited unless contacted directly by the Osmo Talent Acquisition team. Any resume submitted by an agency in the absence of a signed agreement will automatically become the property of Osmo and Osmo will not owe any referral or other fees with respect thereto.