IT Support Engineer

Classic Home, Inc.; Baldwin Park (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

Classic Home, Inc. is seeking a skilled IT Engineer to maintain and enhance our technology infrastructure in Baldwin Park, California. The ideal candidate will have a strong technical background and the ability to troubleshoot and support both core IT systems and AI-driven solutions.

Responsibilities include maintaining computer systems, providing technical support, and collaborating with cross-functional teams to deliver effective technology solutions. Proficiency in Microsoft Excel and experience with AI technologies are essential.

Qualifications

• Strong foundation in computer systems, networks, and software support.
• Hands-on experience with AI technologies and automation.
• Advanced proficiency in Microsoft Excel.

Responsibilities

• Maintain and troubleshoot systems, networks, and enterprise software.
• Provide technical support for hardware and software issues.
• Support AI-enabled tools and automation initiatives.

Skills

Computer systems

Networks

Software support

AI technologies

Microsoft Excel

Problem-solving

Communication

Education

Relevant IT certifications or technical training

Tools

Automation tools

AI-driven business applications

Job description

We are seeking a skilled IT Engineer to support, maintain, and enhance our technology infrastructure. This role requires a strong technical foundation, hands‑on problem‑solving capabilities, and the ability to support both core IT systems and modern Al‑driven solutions across the organization.

Key Responsibilities

• Maintain and troubleshoot computer systems, networks, and enterprise software to ensure reliable and secure operations
• Provide technical support for hardware, software, and infrastructure issues
• Support Al‑enabled tools, automation initiatives, data analysis workflows, and the integration of Al solutions into business systems
• Collaborate cross‑functionally with technical and non‑technical teams to deliver effective technology solutions
• Utilize Microsoft Excel for tracking, forecasting, reporting, and operational decision‑making
• Monitor system performance, document processes, and recommend improvements or upgrades
• Clearly communicate technical information to non‑technical stakeholders

Experience & Skills Required

• Strong foundation in computer systems, networks, and software support, with the ability to troubleshoot and maintain infrastructure efficiently
• Hands‑on experience working with Al technologies, including Al‑enabled tools, automation, data analysis workflows, or Al system integrations
• Advanced proficiency in Microsoft Excel
• Strong problem‑solving skills with high attention to detail
• Ability to work cross‑functionally with both technical and non‑technical teams
• Excellent communication, organizational, and time‑management skills
• Experience supporting enterprise environments, cloud platforms, or ERP systems
• Familiarity with automation tools or AI‑driven business applications
• Relevant IT certifications or technical training