IT Support Coordinator to IT Support Technician

Atmos Energy

Bridge City (LA)

On-site

USD 45,000 - 65,000

Full time

3 days ago

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Benefits offered by this job

Holidays & PTO

Parental Leave

Retirement Savings Plan

Annual Bonus

Health Savings Account

Wellness Programs

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Job summary

Atmos Energy is seeking an IT Support Technician in Bridge City, LA to assist field and corporate teams with hardware, software, and network needs. The role includes configuring images, deploying devices, and providing first-level trouble shooting to keep operations running smoothly.

You will collaborate with vendors and supervisors, maintain asset inventory, and support telecom equipment across locations. A Bachelor’s degree in IT or equivalent experience is required, plus a valid driver's

Qualifications

Excellent communication with internal/external customers on technical concepts.
Ability to perform analyses involving ratios, percentages and comparisons.
Valid driver’s license required.

Responsibilities

Procure hardware (laptops, MDTs, printers, network gear) for regional locations.
Support hardware/software rollout and image configurations.
Pull reports and document hardware/software upgrades.
Provide first-level troubleshooting and incident resolution.
Maintain wireless communications for field users.
Assist with software deployment and patch management.
Assist with inventory of IT assets.
Support telecom equipment in offices.
Assist with deployment of corporate hardware/software.
Advise on tech changes to improve efficiency.
Provide training to field and corporate staff on devices.

Skills

Communication skills

Analytical thinking

Driver's license

Education

Bachelor’s degree in IT

GED + 2 years related experience

Job description

THIS JOB DESCRIPTION DOES NOT ATTEMPT TO LIST ALL OF THE DUTIES THAT ARE OR MAY BE PERFORMED IN THIS POSITION Primary Duties 1. Works with vendors and supervisors and may order hardware including laptops, desktops, MDTs, VDI environments, printers, mobile mounting equipment, modems, antennas, and network equipment for employees in a geographical region or corporate locations. 2. Supports the use and rollout of computer images and configurations to maximize productivity and reliability. 3. Pulls reports and assembles documentation to provide support for hardware and software upgrades and enhancements. 4. Provides first level trouble shooting and incident resolution. Escalates as necessary. 5. May establish and or maintain wireless communications for field users including WMR, Handheld devices and Modems. 6. Supports the use of software management tools to update and deliver software applications to field computer. 7. Supports upcoming technology changes and strategies. 8. Coordinates and assists with maintaining an inventory of company IT assets. 9. May support telecom equipment including, phone systems and patch panel facilities in field offices and corporate offices. 10. Supports the implementation of corporate hardware and software computer systems. 11. Keeps abreast of technology changes and makes recommendations on technical changes, training and, adoption rates to improve operating efficiencies. 12. Provides training to field and corporate offices on desktops, laptops, Tablets, and basic software functionality. MINIMUM REQUIREMENTS & SKILLS Education/Experience Level: 1. Bachelor’s degree in IT; or 2. A general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED) and two years related experience. 3. Valid driver’s license. Communication Skills: Requires the ability to communicate with internal and/or external customers in order to obtain and/or provide explanations and/or information on technical concepts to individuals with experience or knowledge of the technical area. Number Skills: Requires the ability to perform analyses involving ratios, percentages and comparisons. Computer Skills: Requires knowledge of various software applications to create documents, reports and/or graphics. Physical Demands: Ability to lift and carry 60 pounds from the ground to 34 inches. (Ex: lifting and carrying servers and equipment). Ability to lift 20 pounds from the ground to 72 inches. (Ex: lifting monitors and equipment to storage). Ability to lift 25 pounds from the ground to 57 inches. (Ex: lifting batteries and equipment). Ability to ascend/descend 3 rungs on a ladder. Ability to bend, stoop, squat, kneel, and/or crouch. Work Conditions: Works in an indoor environment. Travel is required. Requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting objects up to 100 pounds (e.g. moving telephone and workstation equipment). Atmos Energy Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

At Atmos Energy, we enjoy an employee-focused culture with rewarding work, competitive pay, work-life balance, inclusion and diversity, and excellent benefits.
Atmos Energy offers benefit eligibility on the first day of employment and they include:

Company-Provided Benefits