IT Support Coordinator to IT Support Technician

Atmos Energy Corporation; United States; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Bonus opportunity

Training and development

Job summary

Atmos Energy Corporation seeks an IT Support professional responsible for procuring hardware, deploying images, and providing first‑level troubleshooting across regional offices and field sites.

You will coordinate with vendors and supervisors, maintain IT asset inventory, and support telecom equipment while staying current on technology changes and rollout plans. Travel is required.

Qualifications

• Requires Bachelor’s degree in IT or GED plus two years related experience and valid driver’s license.
• Ability to communicate technical concepts to customers.
• Ability to perform analyses involving ratios, percentages, and comparisons.
• Knowledge of various software applications to create documents and reports.

Responsibilities

• Procure hardware for employees (laptops, desktops, MDTs, printers, modems, etc.) across regions.
• Support image deployment and configurations to maximize productivity and reliability.
• Compile reports and documentation for hardware/software upgrades.
• Provide first-level troubleshooting and escalate as needed.
• Establish wireless communications for field users when required.
• Use software management tools to deploy software applications to field computers.
• Assist with technology changes and strategy rollout.
• Maintain inventory of company IT assets across locations.
• Support telecom equipment in field and corporate offices.
• Assist with implementation of corporate hardware/software systems.
• Stay updated on technology changes and recommend improvements.

Skills

Communication

Numerical analysis

Computer literacy

Education

Bachelor's degree in IT

GED + 2 years related experience

Valid driver’s license

Tools

Software management tools

IT asset management tools

Job description

Primary Duties

1. Works with vendors and supervisors and may order hardware including laptops, desktops, MDTs, VDI environments, printers, mobile mounting equipment, modems, antennas, and network equipment for employees in a geographical region or corporate locations.
2. Supports the use and rollout of computer images and configurations to maximize productivity and reliability.
3. Pulls reports and assembles documentation to provide support for hardware and software upgrades and enhancements.
4. Provides first level trouble shooting and incident resolution. Escalates as necessary.
5. May establish and or maintain wireless communications for field users including WMR, Handheld devices and Modems.
6. Supports the use of software management tools to update and deliver software applications to field computer.
7. Supports upcoming technology changes and strategies.
8. Coordinates and assists with maintaining an inventory of company IT assets.
9. May support telecom equipment including, phone systems and patch panel facilities in field offices and corporate offices.
10. Supports the implementation of corporate hardware and software computer systems.
11. Keeps abreast of technology changes and makes recommendations on technical changes, training and, adoption rates to improve operating efficiencies.
12. Provides training to field and corporate offices on desktops, laptops, Tablets, and basic software functionality.

Minimum Requirements & Skills

1. Education/Experience Level: 1. Bachelor's degree in IT; or 2. A general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED) and two years related experience. 3. Valid driver's license.
2. Communication Skills: Requires the ability to communicate with internal and/or external customers in order to obtain and/or provide explanations and/or information on technical concepts to individuals with experience or knowledge of the technical area.
3. Number Skills: Requires the ability to perform analyses involving ratios, percentages and comparisons.
4. Computer Skills: Requires knowledge of various software applications to create documents, reports and/or graphics.

Physical Demands

Ability to lift and carry 60 pounds from the ground to 34 inches. (Ex: lifting and carrying servers and equipment). Ability to lift 20 pounds from the ground to 72 inches. (Ex: lifting monitors and equipment to storage). Ability to lift 25 pounds from the ground to 57 inches. (Ex: lifting batteries and equipment). Ability to ascend/descend 3 rungs on a ladder. Ability to bend, stoop, squat, kneel, and/or crouch.

Work Conditions

Works in an indoor environment. Travel is required. Requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting objects up to 100 pounds (e.g. moving telephone and workstation equipment).

Atmos Energy Corporation is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

Atmos Energy offers benefit eligibility on the first day of employment and they include:

• Company-Provided Benefits Holidays and Paid Time Off Parental Leave Retirement Savings Plan (Matching and Fixed Annual Company Contribution) Annual Bonus Opportunity Employee Assistance Program Short-Term and Long-Term Disability Plans Basic Life Insurance Health Savings Account (HSA) Company Contribution with HDHP Employee Assistance Program Wellness Programs LifeLock Identity Theft Protection Paid Training Linked-In Learning
• Voluntary Benefits Retirement Savings Plan Medical Insurance and Prescription Drug Coverage Dental Insurance Vision Insurance Employee/Dependent Life Insurance Employee/Dependent Accidental Death & Dismemberment Insurance Healthcare, Dependent Care and Limited Purpose Flexible Spending Accounts
• Top Employer Recognitions America’s Best Employers – Forbes Magazine The 100 Most Trustworthy Companies in America -Forbes Magazine Top Places to Work - Dallas Morning News Best Places to Work - Mississippi Business Journal Best Place to Learn - Dallas Chapter of the American Society for Training and Development (ASTD)

Job Family: Customer Support

Atmos Energy Corporation, a natural gas-only distributor, is an S&P 500 company headquartered in Dallas. We safely deliver reliable, affordable, efficient and abundant natural gas to more than 3 million distribution customers in over 1,400 communities across eight states located primarily in the South. As part of our vision to be the safest provider of natural gas services, we are modernizing our business and infrastructure while continuing to invest in safety, innovation, environmental sustainability and our communities. Atmos Energy manages proprietary pipeline and storage assets, including one of the largest intrastate natural gas pipeline systems in Texas.