IT Support Coordinator - PC & Mac

Live Nation Entertainment; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Live Nation Entertainment is seeking an IT Support Specialist to provide end-user support across MAC and Windows platforms in our Houston, TX offices.

The role involves hardware setup, OS/software installation, and centralized help-desk operations, with occasional travel to local offices. A BS or equivalent experience and strong AD/Exchange familiarity are preferred.

Qualifications

• B.S. in computer science or related field and/or experience in lieu of degree, or 3-5 years of comparable work experience.
• Extensive knowledge of Windows is required; MAC OS and iOS operating systems experience is highly preferred.
• 2 years+ of demonstrated progressive technical experience in a similar role within an MIS team or department.
• Excellent interpersonal relations skills – experience supporting executive-level customers.
• Experience with Parallels, Windows XP and 7, and 2010/2013 MS Office applications is required; Outlook for Mac 2011.
• Experience performing Microsoft Active Directory, Windows Server, AD Domains and Exchange System Management tasks.

Responsibilities

• Provide immediate, high-urgency IT support to MAC/Windows end users in multiple Houston offices.
• Install, configure and upgrade operating systems and software using standard business packages.
• Install, assemble and configure computers, monitors, network infrastructure and peripherals.
• Staff a centralized help desk to facilitate exchange of information and advice; escalate as required.
• Assist in planning, design, and acquisition of new hardware/software systems; maintain knowledge of tech advances.

Skills

Windows proficiency

Mac OS/iOS

End-user support

Executive support

Hardware troubleshooting

AD/Exchange basics

Education

B.S. in computer science or related field

Tools

Parallels

Outlook for Mac 2011

Active Directory

Windows Server

Networking basics

Job description

Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, Live Nation Media & Sponsorship and Artist Nation Management. Ticketmaster is the global event ticketing leader with nearly 455 million tickets sold, over 145,000 events ticketed and more than 12,000 clients in 21 countries. Live Nation Concerts has become the single largest provider of live entertainment in the world producing nearly 23,000 shows annually for over 2,700 artists in 33 countries. Artist Nation Management is one of the world’s leading artist management companies, representing approximately 280 artists. These businesses power Live Nation Media & Sponsorship to deliver music marketing programs across 750 brands enabling advertisers to tap into the 59 million fans Live Nation Entertainment delivers annually through its live event and digital platforms. For additional information, visit www.livenationentertainment.com

Job Description

Who are you?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on...

The Role

Seeking an IT Support Specialist with proficiency supporting both Mac & PC end users.

Responsibilities

• This is a long term contract position, located in our Houston, TX office.
• Provide immediate, high urgency support to all end users at our multiple offices (MAC/Windows), which will require mobility to handle walk-ups and emergencies in the building.
• Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational department.
• Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.
• Troubleshoots problems with computer systems and local file servers, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.
• Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsourced providers as required.
• Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.
• Assists in instructing staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required.
• Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary.
• Ensure prompt resolution of equipment issues through efficient troubleshooting, thorough product knowledge, and proper escalation and communication.
• Carry out equipment installations at multiple office locations, following established procedures to deliver consistent reliable end-user work environments.
• Troubleshoot and repair hardware failures and issues relating to full-service ticketing, e.g. Boca ticket printers, credit card swipes, ticketing terminals and kiosks, handheld scanners, wireless access points and analog modems.
• Assist with network setup and configuration including routers, switches, analog modems, and wireless access control devices.
• Works closely with network engineers, venue management and venue operations staff to assess needs and deliver the required support.
• Responsible for compliance to all IT policies and procedures regarding documentation, labeling, asset tracking and quality assurance.
• Performs Active Directory & Exchange Messaging tasks using Active Directory and Exchange Management Consoles.
• Manages Microsoft NTFS folder/file security permissions on file servers.

Qualifications

• B.S. in computer science or related field and/or experience in lieu of degree, or 3-5 years of comparable work experience.
• Extensive knowledge of Windows is required; MAC OS and iOS operating systems experience is highly preferred.
• 2 years+ of demonstrated progressive technical experience in a similar role within an MIS team or department.
• Excellent interpersonal relations skills – experience supporting executive-level customers.
• Experience with Parallels, Windows XP and 7, and 2010/2013 MS Office applications is required; Outlook for Mac 2011.
• Experience performing Microsoft Active Directory, Windows Server, AD Domains and Exchange System Management tasks.
• Must be able to travel by car to other local offices if required.
• Must have a valid driver’s license and a good driving record.
• Experience with various mobile technologies in a corporate environment including IOS and Android.
• Strong knowledge in the area of PC hardware and components such as monitors, keyboards, printers and disk drives.
• Comp TIA A+ and Network + preferred.
• Ability to work independently, make good use of time and prioritize multiple tasks.
• Experience with cable testing equipment, tone generators for cable tracing, and multi-meter devices.
• Working knowledge of 66-block and 110-block installations with experience in LRE technologies and fiber converters is highly preferred.
• Knowledge of Cisco VOIP telephony, Call Manager a plus.

Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, stamina to maintain attention to detail despite interruptions, strength to lift and carry objects weighing up to 40 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.

Additional Information

All your information will be kept confidential according to EEO guidelines.