IT Support Coordinator

PKFOD; Woodcliff Lake (NJ); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k) plan

PTO

Paid Holidays

Discretionary Bonus

Training & Certification

Wellness programs

Work-life balance

Job summary

PKF O’Connor Davies is seeking an IT Support Coordinator in Woodcliff Lake, NJ to provide end-user support for desktops, laptops, printers and mobile devices. You will troubleshoot, train staff, and manage service desk requests while maintaining SLA commitments in a fast-paced accounting-firm environment.

The role requires collaboration with end users, strong communication, and the ability to work on-site 3 days per week with hybrid office flexibility.

Qualifications

• Bachelor’s degree in Information Technology or related field preferred.
• Strong verbal and written communication skills required.
• Ability to train and provide on-site orientations for new staff on office computer applications.
• Ability to work in a fast-paced and dynamic environment with patience and professionalism.
• Self-motivated and able to work with minimal supervision in a team environment.
• Willingness to work extended hours and cover on-call shifts during peak seasons.
• Capable of lifting and transporting objects such as computers and peripherals.
• May travel to other PKFOD offices; valid driver’s license and vehicle required.
• IT experience in an accounting firm or IT support role is a plus.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
• Must be able to work in-office a minimum of 3 days per week.

Responsibilities

• Provide first contact support for service desk requests via phone, web portal, email and chat.
• Troubleshoot hardware and software issues on desktops, laptops, printers and mobile devices.
• Deploy pre-packaged software using distribution tools as requested by end users.
• Train and provide on-site orientations for new staff on office computer applications.
• Document and resolve end-user requests; escalate incidents to meet SLAs when needed.
• Build rapport and gather problem details from service desk customers.
• Prioritize incidents and requests according to defined processes to meet SLAs.

Skills

Windows 10/11 desktops

Windows Server 2019+

PC hardware basics

Active Directory

Microsoft 365

Intune endpoint management

Help Desk tooling

Remote control tools

Azure Virtual Desktop

CCH accounting product line

Education

Bachelor’s degree in Information Technology

Tools

Splashtop

Azure Virtual Desktop

InTune

Job description

Job Category: Operations - Information Technology

Requisition Number: ITSUP004454

• Posted : July 10, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

Woodcliff Lake, NJ 07677, USA

Description

About PKF O’Connor Davies

PKF O’Connor Davies is a top-ranked accounting, tax, and advisory firm with offices across the U.S. and internationally through our PKF global network. For over a century, we have built our reputation on deep industry expertise, a personalized approach, and a commitment to delivering real value to our clients.

Our mission is to provide exceptional service while fostering long-term relationships built on trust and integrity. We serve a diverse client base across industries and sectors, helping organizations and individuals navigate complex challenges with confidence.

At PKF O’Connor Davies, culture is at the heart of who we are. We believe our team members are our greatest asset, and we invest in their growth and success through mentorship, professional development, and continuous learning opportunities. Our goal is to foster a collaborative environment where diverse perspectives are valued, innovation is encouraged, and team members can make an impact. We are also committed to supporting work‑life balance, offering flexibility and resources to help our team members grow their careers while maintaining fulfilling personal lives.

If you are looking for a career where you can grow, contribute, and be part of a firm that values both excellence and community, PKF O’Connor Davies is the place for you!

Job Description

The IT Support Coordinator will be responsible for providing support for end‑user hardware (desktops, laptops, printers, mobile devices/telephones) and software. This individual will need to be able to troubleshoot as needed, train the end‑user community on new systems, answer technical questions about equipment and software applications. Must be able to work in a rapidly changing environment and provide timely, high‑quality and accurate work products.

Key Responsibilities

• Provide first contact support for incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end‑user issues.
• Troubleshoot hardware and software issues, including desktops, laptops, printers, and mobile devices.
• Deploy pre‑packaged software using distribution tools and processes as requested by end users.
• Train and provide on‑site orientations for new staff on office computer applications.
• Document and actively resolve end‑user help requests and **escalate** incidents when necessary to maintain SLA expectations.
• Build rapport and elicit problem details from service desk customers.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.

Required Technical Skill Set

• Experience with Windows 10/11 desktops along with a basic knowledge of Windows 2019 or higher server operating systems.
• Working technical knowledge of basic computer hardware. Specific knowledge of Dell laptops and desktops a plus. Experience with Apple workstations a plus.
• Basic understanding of TCP/IP, routers, firewalls, Microsoft Exchange, Active Directory and network printers.
• Experience with the Microsoft 365 suite required. Knowledge of InTune endpoint management a plus.
• Experience with Help Desk incident tracking tools to log, track and maintain incident history records and knowledge base preferred.
• Experience with remote control tools (e.g. Splashtop) a plus but not required.
• Experience with remote access applications (e.g. Azure Virtual Desktop) a plus but not required.
• Experience with Wolters Kluwer CCH accounting product line a plus but not required.

Qualifications

• Bachelor’s degree in Information Technology or a related field is preferred.
• Strong verbal and written communication skills and interpersonal skills are required.
• Able to train and provide on‑site orientations for new staff on office computer applications.
• Ability to work in a fast‑paced and dynamic environment and exercise patience and professionalism during stressful situations.
• Needs to be both, self‑motivated and able to work efficiently with minimal supervision while also being able to work in a team oriented collaborative environment.
• Able to work additional hours as needed to meet assignment, internal and/or team deliverables and cover scheduled on‑call shifts during peak season.
• Capable of lifting and transporting objects such as computers, printers and peripherals.
• Travel to other PKFOD office locations may be required at times, the individual must have a valid driver’s license and vehicle for transportation between PKFOD offices.
• IT experience within an accounting firm or prior experience in an IT support role are a plus.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
• Must be able to work in‑office a minimum of 3 days per week.

The compensation for this position ranges from $50,000-$60,000. Actual compensation will be dependent upon the specific role, office location as well as the individual’s qualifications, experience, skills, and certifications.

At PKFOD, we value our team members and are committed to their success and well‑being. As part of our comprehensive benefits and compensation package, we offer:

• Medical, Dental, and Vision plans
• Basic Life, AD&D, and Voluntary Life Insurance
• 401(k) plan and Profit‑Sharing program
• Flexible Spending & Health Saving accounts
• Employee Assistance, Wellness, and Work‑life programs
• Inclusive Parental Leave Benefits
• Generous Paid Time Off (PTO)
• Paid Firm Holidays
• Community & Volunteering programs
• Recognition & Rewards programs
• Training & Certification programs
• Discretionary Performance Bonus

*Eligibility for benefits is determined based on position, hours worked, and other criteria. Specific details will be provided during the hiring process.

Applicants must be currently authorized to work in the United States on a full‑time basis. We are unable to provide visa sponsorship now or in the future.

PKFOD is an equal opportunity employer. The Firm is committed to providing equal employment opportunity to all persons in connection with hiring, assignment, promotion, compensation or other conditions of the employment relationship regardless of race, color, age, sex, marital status, disability, pregnancy, citizenship, philosophy/religion, national origin, sexual orientation, gender identity, military or veteran status, political affiliation or belief, or any other status protected by federal, state or local law.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.