IT Support Coordinator

PKF O'Connor Davies; Wethersfield (CT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

401(k) plan and Profit-Sharing

Flexible Spending & Health Saving

Employee Assistance, Wellness, andWork

Paid Time Off

Paid Firm Holidays

Training & Certification programs

Job summary

PKF O’Connor Davies in Connecticut seeks an IT Support Coordinator to provide end-user hardware and software support, troubleshoot issues, and train staff on new systems. This role covers desktop, laptop, printer and mobile devices, with service desk contact via phone, portal, email and chat.

You will work in a fast-paced accounting environment, travel between PKFOD offices as needed, and help meet SLAs. A Bachelor’s degree in IT is preferred; strong Microsoft 365 and Intune experience is a plus.

Qualifications

• Bachelor’s degree in Information Technology or related field preferred.
• Strong verbal and written communication required.
• Ability to train staff on new systems and software.
• Able to work in fast-paced environments with professionalism.
• Willingness to travel between PKFOD offices as needed.

Responsibilities

• Provide first contact support for service desk requests via phone, portal, email, and chat.
• Troubleshoot hardware and software issues on desktops, laptops, printers, and mobile devices.
• Deploy pre-packaged software using distribution tools.
• Train and orient new staff on office computer applications.
• Document and resolve help requests, escalating to meet SLA targets.
• Prioritize incidents per defined processes to meet SLA expectations.

Skills

Verbal and written communication

Staff training

Self-motivated

Team oriented

Calm under pressure

Customer service mindset

Education

Bachelor’s degree in Information Technology

Tools

Dell hardware

Splashtop

Azure Virtual Desktop

Intune endpoint management

Microsoft 365 Admin Center

Job description

Job Category: Operations - Information Technology

PKF O’Connor Davies is a top-ranked accounting, tax, and advisory firm with offices across the U.S. and internationally through our PKF global network. For over a century, we have built our reputation on deep industry expertise, a personalized approach, and a commitment to delivering real value to our clients.

Our mission is to provide exceptional service while fostering long-term relationships built on trust and integrity. We serve a diverse client base across industries and sectors, helping organizations and individuals navigate complex challenges with confidence.

At PKF O’Connor Davies, culture is at the heart of who we are. We believe our team members are our greatest asset, and we invest in their growth and success through mentorship, professional development, and continuous learning opportunities. Our goal is to foster a collaborative environment where diverse perspectives are valued, innovation is encouraged, and team members can make an impact. We are also committed to supporting work–life balance, offering flexibility and resources to help our team members grow their careers while maintaining fulfilling personal lives.

If you are looking for a career where you can grow, contribute, and be part of a firm that values both excellence and community, PKF O’Connor Davies is the place for you!

Job Description

The IT Support Coordinator will be responsible for providing support for end-user hardware (desktops, laptops, printers, mobile devices/telephones) and software. This individual will need to be able to troubleshoot as needed, train the end-user community on new systems, answer technical questions about equipment and software applications. Must be able to work in a rapidly changing environment and provide timely, high-quality and accurate work products.

Key Responsibilities

• Provide first contact support for incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
• Troubleshoot hardware and software issues, including desktops, laptops, printers, and mobile devices.
• Deploy pre-packaged software using distribution tools and processes as requested by end users.
• Train and provide on-site orientations for new staff on office computer applications.
• Document and actively resolve end-user help requests and escalate incidents when necessary to maintain SLA expectations.
• Build rapport and elicit problem details from service desk customers.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.

Required Technical Skill Set

• Experience with Windows 10/11 desktops along with a basic knowledge of Windows 2019 or higher server operating systems.
• Working technical knowledge of basic computer hardware. Specific knowledge of Dell laptops and desktops a plus. Experience with Apple workstations a plus.
• Basic understanding of TCP/IP, routers, firewalls, Microsoft Exchange, Active Directory and network printers.
• Experience with the Microsoft 365 suite required. Knowledge of InTune endpoint management a plus.
• Experience with Help Desk incident tracking tools to log, track and maintain incident history records and knowledge base preferred.
• Experience with remote control tools (e.g. Splashtop) a plus but not required.
• Experience with remote access applications (e.g. Azure Virtual Desktop) a plus but not required.
• Experience with Wolters Kluwer CCH accounting product line a plus but not required.

Qualifications

• Bachelor’s degree in Information Technology or a related field is preferred.
• Strong verbal and written communication skills and interpersonal skills are required.
• Able to train and provide on-site orientations for new staff on office computer applications.
• Ability to work in a fast-paced and dynamic environment and exercise patience and professionalism during stressful situations.
• Needs to be both, self-motivated and able to work efficiently with minimal supervision while also being able to work in a team oriented collaborative environment.
• Able to work additional hours as needed to meet assignment, internal and/or team deliverables and cover scheduled on-call shifts during peak season.
• Capable of lifting and transporting objects such as computers, printers and peripherals.
• Travel to other PKFOD office locations may be required at times, the individual must have a valid driver’s license and vehicle for transportation between PKFOD offices.
• IT experience within an accounting firm or prior experience in an IT support role are a plus.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

Actual compensation will be dependent upon the specific role, office location as well as the individual’s qualifications, experience, skills, and certifications.

At PKFOD, we value our team members and are committed to their success and well-being. As part of our comprehensive benefits and compensation package, we offer:

• Medical, Dental, and Vision plans
• Basic Life, AD&D, and Voluntary Life Insurance
• 401(k) plan and Profit-Sharing program
• Flexible Spending & Health Saving accounts
• Employee Assistance, Wellness, and Work-life programs
• Inclusive Parental Leave Benefits
• Generous Paid Time Off (PTO)
• Paid Firm Holidays
• Community & Volunteering programs
• Recognition & Rewards programs
• Training & Certification programs
• Discretionary Performance Bonus

Eligibility for benefits is determined based on position, hours worked, and other criteria. Specific details will be provided during the hiring process.

We are interested in all qualified candidates who are currently authorized to work in the United States. However, we are not able to sponsor work visas.

PKFOD is an equal opportunity employer. The Firm is committed to providing equal employment opportunity to all persons in connection with hiring, assignment, promotion, compensation or other conditions of the employment relationship regardless of race, color, age, sex, marital status, disability, pregnancy, citizenship, philosophy/religion, national origin, sexual orientation, gender identity, military or veteran status, political affiliation or belief, or any other status protected by federal, state or local law.

#LI-NK

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.