IT Support Center Technician I

Fulton Bank, N.A.; Virginia Beach (VA); Remote; Full time

Job summary

A leading bank seeks an IT Support Center Technician I for a remote position. The role involves providing technical assistance, documenting interactions, and troubleshooting network issues. Candidates should have an associate degree in IT and experience in support roles. The bank offers a supportive culture and a range of benefits.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with employer match

Paid Time Off

Disability Insurance

Parental Leave

Educational Support

Wellness Programs

Qualifications

• 1+ years in call center support, hardware/software, or application support preferred.
• ITIL knowledge or certification preferred.

Responsibilities

• Serve as the first point of contact for technical assistance.
• Document and track all interactions using the ITSM system.
• Assist in troubleshooting network outages.

Skills

Customer Service

Communication

Education

Associate Degree in Information Technology

Job description

IT Support Center Technician I

Location: Remote (US-PA, US-MD, US-DE, US-VA, US-NJ)

Requisition ID: 2025-22177

Category: Technology

Type: Full-Time, Non-Exempt

Value Proposition

Our values define us and our culture inspires us to change lives for the better. We are committed to making a positive impact in our communities, fostering a culture of continuous learning, work-life balance, and inclusion, all within a digitally enabled environment.

Overview

This is a full-time remote career opportunity. Must be available to work from 8:30 am to 5:00 pm, Monday through Friday.

Responsibilities

1. Serve as the first point of contact for technical assistance related to hardware, software, networks, and telecommunications.
2. Document and track all interactions using the ITSM system, providing excellent customer service and following up on open requests to ensure satisfaction.
3. Communicate effectively via emails, calls, and the ITSM system to understand and resolve issues.
4. Assist in troubleshooting network outages at branches and other locations.
5. Place and track hardware and software service calls with vendors as needed.
6. Explain technical solutions clearly to users and identify process improvements.

Qualifications

• Education: Associate Degree or equivalent experience in Information Technology (Required)
• Experience: 1+ years in call center support, hardware/software, or application support (Preferred)
• Certifications: ITIL knowledge or certification (Preferred)

Other Duties

This role may include additional responsibilities as assigned by the manager, including compliance and regulatory adherence.

Pay Transparency

Hourly rate: $18.25 - $27.88. Compensation will be based on experience, skills, and location.

Benefits

Includes medical, dental, vision, life insurance, 401(k) with employer match, paid time off, disability, parental leave, adoption assistance, educational support, and wellness programs. More details available at Benefits & Wellness | Fulton Bank.

EEO & Sponsorship

Fulton Bank is an equal opportunity employer. Applicants must be authorized to work in the U.S. without sponsorship now or in the future.