IT Support Center Technician I

Fulton Bank, N.A.; Pennsylvania; Remote; Full time

Job summary

A leading company is seeking an IT Support Center Technician I. This full-time remote role involves providing technical assistance, troubleshooting issues, and ensuring high customer satisfaction. The position requires strong communication skills and a commitment to process improvement. Join a culture that values continuous learning and community impact.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with employer match

Paid Time Off

Parental Leave

Educational Support

Qualifications

• 1+ years in call center, hardware, software, and application support.

Responsibilities

• Act as first contact for IT technical assistance.
• Document and track interactions using the ITSM system.
• Assist in troubleshooting network outages.

Skills

Customer Service

Troubleshooting

Process Improvement

Education

Associate Degree in Information Technology

Job description

life insurance, vision insurance, flexible benefit account, parental leave, paid time off, 401(k)

Job Locations
US-PA-Remote | US-MD-Hunt Valley | US-DE-Georgetown | US-VA-Virginia Beach | US-NJ-Mt Laurel

Requisition ID
2025-22177

Location Name
Remote

County
Lancaster

Category
Technology

Position Type
Full-Time

FLSA Status
Non-Exempt

IT Support Center Technician I

Job Locations
US-PA-Remote | US-MD-Hunt Valley | US-DE-Georgetown | US-VA-Virginia Beach | US-NJ-Mt Laurel

Requisition ID
2025-22177

Location Name
Remote

County
Lancaster

Category
Technology

Position Type
Full-Time

FLSA Status
Non-Exempt

Value Proposition

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

Overview

This is a full-time career opportunity that can be remote. Must have availability to work 8:30am-5:00pm M-F.

To provide fast and useful technical assistance in a call center environment. Answering questions and troubleshooting technical issues.

Responsibilities

1. Act as first contact to the IT department for technical assistance related to hardware, software, local/wide area networks, and telecommunications.
2. Thoroughly document and track interactions using the ITSM system. Display excellent customer service skills while handling each request. Follow up on open Service Requests and Incidents to ensure high satisfaction.
3. Navigate user interactions via emails, calls, and/or ITSM system effectively.
4. Assist in troubleshooting branch and other network outages.
5. Place and track hardware and software service calls to vendors when needed.
6. Communicate effectively, understand problems, and explain solutions clearly.
7. Identify and suggest process improvements.

Qualifications

Education: Associate Degree or equivalent experience in Information Technology (Required)

Experience: 1+ years in call center, hardware, software, and application support (Preferred)

Certifications: ITIL knowledge or certification (Preferred)

Other Duties

This role may perform additional duties as assigned. All employees must understand and act according to compliance programs, regulations, policies, and procedures, and complete required training.

Pay Transparency

We share salary ranges openly. The hourly rate for this position is $18.25 - $27.88, based on experience and location.

Benefits

Our Total Rewards include medical, dental, vision, life insurance, 401(k) with employer match, paid time off, disability, parental leave, adoption assistance, educational support, and wellness programs. Visit Benefits & Wellness | Fulton Bank for details.

EEO Statement

Fulton Bank is an equal opportunity employer, committed to diversity and inclusion in all employment practices.

Sponsorship

Applicants must be authorized to work in the U.S. without sponsorship now or in the future.

Apply directly through the employer’s website. Your information is secure and confidential.