IT Support Center Technician I

Fulton Bank, N.A.; Cockeysville (MD); Remote; Full time

Job summary

A leading company is seeking an IT Support Center Technician I to provide technical assistance in a call center environment. The role involves troubleshooting hardware and software issues, ensuring high customer satisfaction, and suggesting process improvements. This is a full-time remote position requiring availability from 8:30 AM to 5:00 PM, Monday to Friday. Join a culture that values continuous learning and community impact.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with Employer Match

Paid Time Off

Parental Leave

Educational Support

Qualifications

• 1+ years in call center, hardware, software, and application support.
• ITIL knowledge or certification preferred.

Responsibilities

• Act as first contact for technical assistance.
• Document and track interactions using ITSM system.
• Assist in troubleshooting network outages.

Skills

Customer Service

Technical Assistance

Problem Solving

Education

Associate Degree in Information Technology

Tools

ITSM

Job description

life insurance, vision insurance, flexible benefit account, parental leave, paid time off, 401(k)

United States, Maryland, Hunt Valley

Job Locations

US-PA-Remote | US-MD-Hunt Valley | US-DE-Georgetown | US-VA-Virginia Beach | US-NJ-Mt Laurel

Requisition ID
2025-22177

Location Name
Remote

County
Lancaster

Category
Technology

Position Type (Portal Searching)
Full-Time

FLSA Status
Non-Exempt

IT Support Center Technician I Job Locations

US-PA-Remote | US-MD-Hunt Valley | US-DE-Georgetown | US-VA-Virginia Beach | US-NJ-Mt Laurel

Requisition ID
2025-22177

Location Name
Remote

County
Lancaster

Category
Technology

Position Type (Portal Searching)
Full-Time

FLSA Status
Non-Exempt

Value Proposition

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

Overview

This is a full-time career opportunity that can be remote. Must have availability to work 8:30am-5:00pm M-F.

To provide fast and useful technical assistance in a call center environment. Answering questions and troubleshooting technical issues.

Responsibilities

• Act as first contact to the IT department for technical assistance as it pertains to hardware, software, local/wide area networks, and telecommunications.
• Thoroughly document and track interactions using the (ITSM) Information Technology Service Management system. Display excellent customer service skills while handling each request. Follow up with customers on all open Service Requests and Incidents on a timely basis to ensure high satisfaction.
• Navigate user interactions via emails, calls, and/or ITSM system effectively.
• Assist in troubleshooting branch and other network outages.
• Place and track hardware and software service calls to vendors when needed.
• Communicate effectively, understand the problem, and explain the solution.
• Identify and suggest possible process improvements.

Qualifications

Education: Associate Degree or equivalent experience in Information Technology (Required)

Experience: 1+ years in call center, hardware, software, and application support (Preferred)

Certifications: ITIL knowledge or certification (Preferred)

Other Duties

This role may perform other duties as assigned. All employees are responsible for understanding and acting on compliance programs, regulations, policies, and procedures, including completing required training and escalating risks as necessary.

Pay Transparency

We share salary ranges for transparency. The hourly rate is $18.25 - $27.88, with actual compensation based on experience, skills, and location.

Benefits

Our Total Rewards include medical, dental, vision, life insurance, 401(k) with employer match, paid time off, disability, parental leave, adoption assistance, educational support, and wellness programs. More details are available on our Benefits & Wellness page.

EEO Statement

We are an equal opportunity employer committed to diversity and inclusion in all aspects of employment.

Sponsorship

Applicants must be authorized to work in the U.S. without sponsorship now or in the future.