IT Support Center - Alumni (Student)

Bob Jones University; Greenville (SC); On-site; USD 16,531 - 20,664; Part time

Job summary

A Private University in Greenville, SC, seeks dedicated students for a tech support role. Responsibilities include assisting peers and faculty with technology issues, troubleshooting systems, and managing equipment loans. Applicants must be enrolled in the institution and have experience with various operating systems, including Windows, Apple, and mobile platforms. This role fosters problem-solving skills and provides valuable experience in a supportive environment.

Qualifications

• Must be enrolled as a student at Bob Jones University.
• Experience with Windows 10 and 11 is required.
• Familiarity with Apple OS is needed.
• Knowledge of mobile computing platforms like iOS and Android is required.
• Demonstrated troubleshooting and problem-solving skills.

Responsibilities

• Assist customers with technology problems in-person, by phone, and email.
• Troubleshoot new issues and address recurring problems.
• Help in loaning and returning equipment.
• Assist with hard drive backups and data transfer.
• Provide technology resources and instruction.

Skills

Troubleshooting and problem solving skills

Experience with Windows 10 and 11

Experience with Apple OS

Experience with mobile computing platforms including iOS and Android

Ability to learn and adapt quickly

Education

Enrolled as a student at Bob Jones University

Job description

South Carolina

1700 WADE HAMPTON BLVD

Greenville, SC 29614, USA

Position Summary

work with students and faculty/staff of Bob Jones University to assist in solving technology problems and providing technology resources.
*Bob Jones University students only*

Principal Duties and Responsibilities

• work with customers to resolve technology problems in person, over the phone, and over email
• Troubleshoot new issues as well as recall specific solutions to recurring issues
• Assist in the loaning and returning of equipment to faculty and students
• Assist with hard drive backups and data transfer
• Assist in providing technology resources to students and faculty/staff as well as basic instruction for how to use or procure those resources

Required Knowledge, Skills, and Abilities

• Must be enrolled as a student at Bob Jones University
• Experience with Windows 10 and 11
• Experience with Apple OS
• Experience with mobile computing platforms including iOS and Android
• Troubleshooting and problem solving skills
• Learn and adapt quickly to new skills, settings, and technological challenges

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.