IT Support Associate II, Ops Tech Solutions (OTS) (Fulfillment & Operations)

Amazon; Upper Macungie Township (PA); On-site; USD 42,000 - 62,000; Full time

Job summary

Amazon IT Support Associate II in Ops Tech Solutions supports operations facilities across a defined geographic area, resolving technical problems and maintaining IT equipment. You will join a team that moves quickly, emphasizes service quality, and invests in career development.

Responsibilities include troubleshooting IT hardware and software, handling network support requests, assisting in training new hires, and learning new technologies.

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Experience in a dynamic environment with a high degree of customer service.
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.

Responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.
• Traveling within your local or regional area to support our customers.

Skills

IT troubleshooting

OS support

Customer service

Job description

IT Support Associate II, Ops Tech Solutions (OTS)

Job ID: 10492410 | Amazon.com Services LLC

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit). Learn more about Amazon in Andy Jassy's most recent letter to shareholders at https://www.aboutamazon.com/news/company-news/2021-letter-to-shareholders.

Key job responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.


• Handling support requests and procedures across the network.


• Assisting in training new hires.


• Continuous learning of new technologies.


• Supporting customers from multiple buildings in the area, as well as remote customers.


• Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.


• Traveling within your local or regional area to support our customers.

Basic Qualifications

• Experience troubleshooting integrated and interdependent computer systems


• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach


• Experience in a dynamic environment with a high degree of customer service


• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience

Preferred Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications


• Experience in a dynamic environment with a high degree of customer service

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits .

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.