IT Support Associate II, Operations Technology Solution (OTS)

Amazon Inc.; Town of Cottage Grove (WI); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Healthcare benefits Day 1

Paid parental leave

Casual dress code

Job summary

Amazon Operations Technology Solutions (OTS) is seeking an IT Support Associate II to support facilities in a defined geographical area. You will troubleshoot IT problems, assist in IT training, and work with the operations team to ensure fast, accurate service across multiple buildings and remote customers.

The role emphasizes hands-on IT support, learning new technologies, and travel within the local region to resolve issues and support customers as part of a dynamic Amazon Operations

Qualifications

• Experience in IT support and troubleshooting.
• Willingness to travel to local sites.

Responsibilities

• Allocating, maintaining, and troubleshooting IT equipment in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Traveling within your local or regional area to support customers.

Job description

About Operations Technology Solutions (OTS)

Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do - whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there's more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit). Learn more about Amazon in Andy Jassy's most recent letter to shareholders at https://www.aboutamazon.com/news/company-news/2021-letter-to-shareholders.

Key job responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.