IT Support Associate II, Operations Technology Solution (OTS)

Amazon.com; Fargo (ND); On-site; USD 29,000 - 47,000; Full time

Benefits offered by this job

Health benefits from Day 1

401(k) match

Parental leave (up to 20 weeks)

Job summary

Amazon's Fargo, ND operations hub is hiring an IT Support Associate II for the Operations Technology Solutions group. You will support the operations team across multiple facilities, troubleshoot IT equipment, and assist in onboarding new hires while traveling regionally as needed.

We offer Day 1 health benefits, a 401(k) match, and up to 20 weeks of parental leave, with a casual dress code and opportunities to grow within the IT and operations teams.

Qualifications

• Experience supporting multiple operating systems (Windows, macOS, Linux).
• Experience in a dynamic, customer-service driven environment.
• Ability to lift up to 49 pounds and perform extended shifts.

Responsibilities

• Allocate, maintain, and troubleshoot IT equipment in operations facilities.
• Handle support requests across the network.
• Assist in training new hires.
• Continuously learn new technologies.
• Support customers across multiple buildings and remotely.
• Travel within local or regional area.

Skills

IT troubleshooting

Customer service

Physical dexterity

Windows/Mac/Linux support

Tools

CompTIA A+

CompTIA Network+

Cisco/CCNA

Linux (Redhat)

AWS

Job description

IT Support Associate II, Operations Technology Solution (OTS)

Job ID: 10531768 | Amazon.com Services LLC

About Operations Technology Solutions (OTS)

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. Amazon offers a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).

Key job responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Basic Qualifications

• Experience troubleshooting integrated and interdependent computer systems
• Experience in a dynamic environment with a high degree of customer service
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
• 3. 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience

Preferred Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Compensation

USA, ND, Fargo - 21.15 - 33.99 USD hourly

Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.