IT Support Associate II, Ops Tech Solutions (OTS)

Amazon Inc.; Albuquerque (NM); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Healthcare benefits starting Day 1

401(k) matching

Up to 20 weeks of paid parental leave

Job summary

Amazon is seeking an IT Support Associate II to assist the operations team in resolving technical problems across Amazon operations facilities in a defined geographic area. You will contribute to improving IT infrastructure and services in a hands-on role.

The position offers opportunities for career development within Amazon’s operations IT group, with a focus on reliability and customer-driven support for fast-paced logistics environments.

Responsibilities

• Support the operations team by diagnosing and resolving technical problems within Amazon operations facilities across a defined geographic area.
• Assist in implementing IT solutions and providing frontline IT support to facility staff and operations teams.

Job description

About Operations Technology Solutions (OTS)

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave.

We are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).

Learn more about Amazon in Andy Jassy's most recent letter to shareholders at https://www.aboutamazon.com/news/company-news/2021-letter-to-shareholders.