IT Support Associate II, Ops Tech Solutions (OTS)

Amazon Jobs; Plainfield (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits from Day 1

401(k) matching

Paid parental leave

Casual dress code

Job summary

Amazon is seeking an IT Support Associate II to assist the operations team in resolving technical issues across multiple disciplines in an Amazon Operations facility in Plainfield, Indiana.

You will troubleshoot end-user hardware, support Windows/Mac/Linux environments, and participate in local projects while mentoring new hires. A casual dress code and strong customer service are emphasized in a fast-paced, hands-on setting.

Qualifications

• 1+ years of Windows, Mac or Linux OS support experience or equivalent experience.
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware installation, AWS or other relevant certifications are a plus.

Responsibilities

• Allocate, maintain, and troubleshoot IT equipment in Amazon Operations facilities.
• Handle support requests and procedures across the network.
• Assist in training new hires.
• Continuously learn new technologies.
• Support customers from multiple buildings in the area and remote sites.
• Lead and participate in local project delivery.

Skills

Windows support

Mac support

Linux support

Customer service

IT troubleshooting

Job description

Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech Solutions provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do - whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there's more: we don't wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit.

Key job responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Support customers from multiple buildings in the area, as well as remote customers.
• Lead and participate in delivery of local projects.

A day in the life

Support Technicians dedicate approximately 80% of their time to troubleshooting and repairing end-user hardware within our fulfillment centers, ensuring continuous station uptime and operational efficiency. The remaining 20% involves executing projects and managed change controls to maintain or improve our infrastructure.

• Experience troubleshooting integrated and interdependent computer systems
• Experience in a dynamic environment with a high degree of customer service
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

USA, IN, Plainfield - 27.64 - 37.74 USD hourly