Associate IT Support Tech

WVU; Morgantown (WV); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Associate IT Support Tech to enhance their IT team. This role offers the chance to work in a dynamic environment, providing essential support for PC hardware and software, troubleshooting issues, and assisting end-users with technical challenges. The ideal candidate will possess an associate degree in Information Technology or equivalent experience, along with strong communication and problem-solving skills. This position is perfect for those looking to grow their technical expertise and contribute to a collaborative team focused on delivering exceptional IT support. Join a company that values diversity and offers a supportive workplace for all.

Qualifications

• Associate degree in IT or 2 years experience in PC hardware/software support required.
• A+ Certification and other IT certifications preferred.

Responsibilities

• Install, maintain, and troubleshoot PC hardware and software.
• Provide technical assistance and training to end-users.
• Support network connections and perform hardware repairs.

Skills

PC Hardware Support

Software Installation

Troubleshooting

Technical Assistance

Communication Skills

Decision-Making

Education

Associate degree in Information Technology

A+ Certification

CCNA

MCP or MCSE

Tools

Windows Operating Systems

Office Software

Network Devices

Job description

Associate IT Support Tech page is loaded

Associate IT Support Tech

Apply locations Ruby Memorial Hospital (WVUH) time type Full time posted on Posted 2 Days Ago job requisition id JR25-06902

Welcome! We’re excited you’re considering an opportunity with us!

To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you’ll find other important information about this position.

Responsibilities:

Responsible for installing, maintaining, and troubleshooting PC hardware and peripheral components. Installs and verifies correct operation of software packages, including operating systems and typical office programs. Provides training and technical assistance to end-users. Identifies and resolves hardware, software, and operator problems. Performs basic-to-moderate hardware repairs and refers complex, vendor-restricted, and warranty repairs to authorized service personnel.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Associate degree in Information Technology or technical-related field or two (2) years’ experience with personal computer hardware and software support, required.
2. This position may require additional certification in support of the responsibilities of the position, which will be provided by WVUHS Information Technology. Certification completion will be required within four months of formal certification training completion.
3. Internal employees must meet all mandatory competencies in current position in order to qualify for promotion within IT.

PREFERRED QUALIFICATIONS:

1. A+ Certification, CCNA, MCP, or MCSE, preferred.

CORE DUTIES AND RESPONSIBILITIES:

1. Workstation Technical Support: Provides workstation-related support for the end-user. Troubleshoots, repairs, and inspects end-user hardware and software. Assesses end-user reported workstation hardware and software issues to determine the root-cause and provide appropriate remedial service.
2. Hardware and Software: Installs and tests end-user computer hardware and software as assigned. Devices include: PCs, laptops, tablets, printers, IP phones, mobile devices. Support for both wired and wireless.
3. Maintains Technical Expertise: Improves personal knowledge of personal computer technology and associated software through reading, online training courses, and any avenues provided by the IT department.
4. Network Support: Provide general support at the device level for network connection and inspection.
5. Project Coordination: Reviews, identifies, and documents any issues, barriers, or risks and brings them to management’s attention.
6. Team Building: Performs the following core duties: participates in mentoring, training, and development of other employees.
7. This position may require travel to other West Virginia United Health System (WVUHS) facilities or affiliated sites to assist with implementations, training, and/or support.
8. Adheres to the established policies of the WVUHS as well as the policies of the entity or entities where the IT team member is assigned to work and/or employed.
9. Accepts on-call responsibilities and responds with action, either by phone call or on-site as defined by Department Policy.
10. Biomedical Device Support & Maintenance: The following responsibilities may apply to some WVU Medicine Sites: Liaison for repair vendors of medical equipment, coordination of service and service contracts for medical equipment.
11. Other duties may be assigned.

PHYSICAL REQUIREMENTS:

1. Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping are necessary body movements utilized in performing duties through the work shift.
2. Employee must be able to respond quickly to visual and audible alarms generated by the systems that automatically monitor network devices.

WORKING ENVIRONMENT:

1. The work environment is a standard office environment.

SKILLS AND ABILITIES:

1. Ability to handle and maintain confidential information.
2. Ability to work well under high stress conditions.
3. Ability to work independently or cooperatively as a team member.
4. Ability to adapt to various workloads and assignments.
5. Ability to work with multi-disciplinary groups and facilitates meetings.
6. Must have reading and comprehension ability.
7. Must be able to type.
8. Possess good oral and written communication skills.
9. Ability to prioritize tasks.
10. Must have independent decision-making ability.
11. Ability to work in a fast-paced and rapidly changing environment must be flexible.
12. Ability to sit for extended periods of time.

Additional Job Description:

Scheduled Weekly Hours: 40

Shift:

Exempt/Non-Exempt: United States of America (Non-Exempt)

Company: SYSTEM West Virginia University Health System

Cost Center: 581 SYSTEM IT WVUH

Address: 1 Medical Center Drive Morgantown West Virginia

WVU Medicine is proud to be an Equal Opportunity employer. We value diversity among our workforce and invite applications from all qualified applicants regardless of race, ethnicity, culture, gender, sexual orientation, sexual identity, gender identity and expression, socioeconomic status, language, national origin, religious affiliation, spiritual practice, age, mental and physical ability/disability or Veteran status.