IT Support Assistant (Onsite - Phoenix, AZ)

Intelligent Technical Solutions; Phoenix (AZ); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

Medical Insurance Plan

Paid Time Off

Retirement Plan

Company-paid training

Job summary

Intelligent Technical Solutions is seeking an IT Support Assistant to support the Service team in an in-office role in Phoenix, combining courier-style duties with basic IT setup tasks. The position requires organization, reliability, and flexibility for varied tasks including on-site client visits.

Responsibilities include workstation setup, basic hardware replacement, and assisting with daily office operations.

Qualifications

• High school diploma or equivalent.
• 1+ year experience in support, courier, or entry-level IT role.
• Ability to lift and transport equipment up to 50 lbs; valid driver’s license.

Responsibilities

• Local travel for client visits, errands, and equipment pickup.
• Set up workstations and basic network devices on client networks; coordinate with ITS technicians.
• Answer phones and handle office duties; maintain records of expenses and purchases.

Skills

Customer service

Attention to detail

Communication

Problem solving

Organization

Education

High school diploma

Job description

The IT Support Assistant plays a key support role at Intelligent Technical Solutions, handling local travel for errands, client visits, and equipment pickups while also assisting with light technical tasks such as workstation setup and basic hardware replacement. This position blends courier-style responsibilities with entry-level IT support, making it ideal for someone who is organized, trustworthy, and comfortable working in a fast-paced, varied environment. The Runner works closely with the Service team to ensure smooth day-to-day operations both in the office and at client locations.

Job Responsibilities

Procedural

• Local travel as needed for shipping/receiving, collecting mail, office supplies, vehicle maintenance.
• Local travel to and from client locations as requested by Service to pick up, drop off, or connect equipment.
• Local travel to on-site suppliers to pick up any parts or equipment needed by Service on an emergency basis.
• Other office duties as necessary.
• Answer phones.
• Maintain trust and security in use of a corporate credit card for company purchases, and properly record, document and submit for approval all expenses charged to such card.

Technical

A Runner is expected to be able to complete the following technical tasks with little or no assistance:

• Connect client equipment, including workstations, network devices and other equipment as needed.
• Set up workstations and basic network devices on a client network and contact ITS technicians to confirm equipment is accessible from the office as needed.
• Replace basic field serviceable equipment within a workstation or device, such as a graphics card or hard drive.

Job Qualifications

• High school diploma or equivalent (some technical training preferred).
• 1+ year experience in support, courier, or entry-level IT role.
• Basic skills in computer setup, hardware replacement, and network connectivity.
• Ability to lift and transport equipment (up to 50 lbs).
• Organized, detail-oriented, and trustworthy in handling purchases and equipment.
• Strong communication, customer service, and problem-solving skills.
• Flexible and willing to handle varied tasks, both errands and technical.
• Valid driver's license and access to a vehicle for client visits.
• Work location: This is a fully in-office position.
• Employment Type: Part-time (20 hours/week).

Compensation

Pay rates start at $15.15/hour up to $16.37/hour and vary by experience and location.

Benefits

• Medical Insurance Plan.
• Dental & Vision.
• Life Insurance.
• Disability Coverage.
• Paid Time Off (starts at 15 days per year).
• Maternity/Paternity Leave.
• Paid US Holiday.
• Retirement Plan.
• Salary Advancement/Loan.
• Health & Wellness Program.
• Company-paid training and certification.
• Supplemental Life Insurance (Employee-paid).
• Supplemental Health Plans (Employee-paid).