IT Support Assistant - Helpdesk & AD/Office 365

CARES; New York (NY); On-site; USD 52,000 - 70,000; Full time

Job summary

CARES is seeking an IT Support Assistant to join its IT department, providing 1st level helpdesk support to staff across NYC locations.

You will assist with Windows, software and hardware installations, manage users in Active Directory and Office 365, and participate in upgrades and projects.

The role requires strong communication, the ability to work under pressure, and a valid NYS driver's license.

Qualifications

• At least 3 years of experience supporting computer systems, especially helpdesk.
• Experience with Windows PCs, Active Directory and Office 365.
• Strong verbal and written communication with internal/external customers.
• Ability to work independently and meet deadlines.
• Valid NYS Driver’s License and a clean driving record.

Responsibilities

• Provide 1st level IT support and troubleshoot issues, escalate when needed.
• Assist day-to-day IT operations, including Windows software and hardware installations.
• Manage users in Active Directory and Office 365.
• Participate in upgrades and system improvement projects.
• Support staff across the five NYC boroughs.
• Prioritize tasks with limited supervision and support program initiatives.

Skills

Communication skills

Analytical thinking

Customer service focus

Time management

Willingness to work outside hours

Education

High school diploma or GED

Associate or College degree preferred

A+ certification (preferred)

Tools

Windows OS

Active Directory

Office 365

Job description

CARES is seeking an IT Support Assistant to join its IT department, providing 1st level helpdesk support to staff across NYC locations.

You will assist with Windows, software and hardware installations, manage users in Active Directory and Office 365, and participate in upgrades and projects.

The role requires strong communication, the ability to work under pressure, and a valid NYS driver's license.