IT Support Assistant — Clinic Systems & Operations

Brazilian Clinic; Pompano Beach (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Medstation in South Florida is seeking an IT Support Assistant to join the clinic operations backbone. You will own first-line support for EHR/EMR systems, maintain clinical hardware, and resolve connectivity issues to keep patient care seamless.

On-site role requiring fluency in Portuguese and English, with a focus on healthcare IT and data privacy. You will work closely with clinic leadership and the tech team in a fast-growing network of facilities.

Qualifications

• Associate degree or ongoing IT/CS coursework required.
• Interest in healthcare technology and HIPAA knowledge.
• Basic networking knowledge: IP addressing, Wi-Fi, routers and switches.
• Fluent in Portuguese and English for daily cross-language support.
• In-person availability in South Florida with local clinic travel.

Responsibilities

• Provide first-line IT support for clinic staff on EHR/EMR platforms.
• Maintain and deploy desktop hardware and peripherals across reception and exam rooms.
• Troubleshoot local network issues including Wi‑Fi and VoIP phones; escalate as needed.
• Protect patient data and ensure HIPAA-compliant security practices.
• Document issues and track resolutions; manage inventory across sites.

Skills

Bilingual English-Portuguese

Customer-focused

Strong communication

Basic networking

Education

Associate degree in IT or CS

Ongoing IT/CS coursework

Tools

NextGen EMR

eClinicalWorks

Athenahealth

Job description

IT Support Assistant — Clinic Systems & Operations

About this position

A Medstation é "A Clínica do Brasileiro no Mundo." Since 2012 we have been the primary care network of the Brazilian community in Florida, 7 locations across South Florida and Orlando, a growing telehealth platform, and tens of thousands of patients served in Portuguese. We are physician-led and family-owned, and we are scaling.

About Medstation

A Medstation é "A Clínica do Brasileiro no Mundo." Since 2012 we have been the primary care network of the Brazilian community in Florida, 6 locations across South Florida and Orlando, a growing telehealth platform, and tens of thousands of patients served in Portuguese. We are physician-led and family-owned, and we are scaling.

The Opportunity

We are hiring an IT Support Assistant to join our clinic operations backbone. In a growing primary care network, technology is directly tied to patient care: when an intake workstation slows down, when a prescription printer disconnects, or when a telehealth room loses audio, medical care stops.

This is not a remote ticket-routing job. You will be on the ground, learning healthcare IT from the inside out. You will own first-line support for our clinic teams, troubleshooting core electronic health records (EHR/EMR), maintaining computers and clinical hardware, resolving connectivity hiccups, and helping protect patient data under strict healthcare privacy standards.

You will work directly with our operational leaders, clinic coordinators, and technical team, with real ownership and practical exposure in a fast-paced, scaling medical group.

What you will own

• First-line systems support: serve as the primary point of contact for clinic staff resolving issues in EHR/EMR platforms (NextGen, eClinicalWorks, Athenahealth), patient portals, and operational software.
• Hardware maintenance & setup: configure, deploy, diagnose, and repair desktop computers, all-in-one workstations, laptops, and monitors across reception desks and doctor consult rooms.
• Clinical peripherals: maintain and troubleshoot thermal label printers, document and ID scanners, digital signature pads, and credit card terminals (POS) to keep clinic flow uninterrupted.
• Clinic onboarding setup: prepare and deploy user profiles, workstation hardware, and peripheral routing for new medical assistants, front-desk staff, and providers.
• Basic connectivity triage: troubleshoot local clinic Wi-Fi, Ethernet cabling, and VoIP desk phones, escalating service issues to telecom and internet vendors when needed.
• HIPAA & hardware security: verify that clinic workstations enforce automatic lockouts, maintain local antivirus protection, and ensure retired equipment is wiped according to security protocols.
• Inventory & ticket tracking: document technical issues, log resolution steps, and maintain an organized inventory of computing hardware and peripherals across sites.

What we're looking for

• Associate degree or ongoing degree/coursework in Information Technology, Computer Science, or equivalent hands-on technical foundation.
• Strong interest or background in healthcare technology, clinical workflows, and patient privacy concepts (EHR/EMR, HIPAA).
• Practical network fundamentals: understanding of local IP addressing, Wi-Fi connectivity, routers, and switches.
• Fluent Portuguese and English (you will support and communicate daily with team members in both languages).
• Customer-first attitude: patience, clear communication with non-technical medical staff, and a genuine drive to solve hands-on problems.
• In-person availability in South Florida (Pompano Beach HQ with local travel to clinics in Broward, Miami-Dade, or Palm Beach as needed).

US citizens, green card holders, EAD and OPT/CPT holders accepted an ideal role for early-career professionals and students looking to build a career in healthcare IT.

Why this role, why now

Our community is growing, and our clinical care depends on reliable technology. The person who takes this seat ensures our doctors, medical staff, and patients never experience preventable technical delays. You will learn the mechanics of healthcare operations and clinical systems at a mission-driven, scaling company. As Medstation expands across Florida and the US, this seat offers a direct runway to grow into specialized IT and healthcare informatics roles.

Compensation

• Clear development path toward Clinical Systems Specialist and IT Operations roles