IT Support Assistant

Meineke Car Care Centers, Inc.; Noblesville (IN); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

Solvix Auto (dba Meineke Car Care) in Noblesville, IN, is hiring an entry-level Operations Assistant to support IT and office operations across multiple store locations. You will split time between technical support and administrative tasks to keep our network and offices running smoothly.

The role suits organized individuals who enjoy learning, with duties from phones and printers to billing, PTO requests, and vendor coordination. Some local travel to nearby stores may be required.

Qualifications

• Interest in IT/tech support and willingness to learn.
• Strong communication skills, able to explain tech issues to non-technical staff.
• Basic familiarity with Windows troubleshooting, general computer hardware, and connectivity issues.
• Reliable, organized and able to manage multiple requests at once.

Responsibilities

• Field and resolve store IT support requests including phones, internet, printers, and hardware.
• Coordinate with ISPs and vendors to report outages and service issues.
• Provide basic hardware support and setup new devices.
• Document recurring issues and maintain support records.
• Escalate complex issues to IT Systems Admin.
• Occasional travel to nearby stores for in-person support.
• Maintain device and equipment inventory.
• Manage billing and service trackers; reconcile vendor charges.
• Process PTO requests and maintain scheduling calendars.

Skills

Interest in IT

Communication skills

Windows troubleshooting

Organization

Driver's license

Tools

Ticketing systems

Remote support tools

Basic networking concepts

Job description

Benefits:

• 401(k)


• 401(k) matching


• Dental insurance


• Employee discounts


• Health insurance


• Paid time off


• Training & development


• Vision insurance

Operations Assistant -- IT & Admin

Multi-Location Retail | Entry Level

Company: Solvix Auto (dba Meineke Car Care) Location: Noblesville, IN

Type: Full-Time Reports To: IT Systems Administrator

About the Role

Solvix Auto, a Meineke Car Care franchisee operating 56 locations across Indiana, Ohio, Michigan, and Illinois, is looking for an entry-level Operations Assistant to join our small but growing operations and IT team. This is a great opportunity for someone who's organized, detail-oriented, and comfortable balancing both technical support and administrative work -- whether fresh out of school, self-taught, or coming from a customer service or operations background.

You’ll split your time between technical support and office operations work. On the tech side, you’ll handle day-to-day IT requests from our store network: phones, internet connectivity, printer troubleshooting, and hardware support. On the admin side, you’ll manage tasks like billing and service trackers, process PTO requests, coordinate with vendors, and keep office systems running smoothly. This role is ideal for someone who’s organized, reliable, comfortable with both phone support and office systems, and ready to wear multiple hats in a small team.

What You’ll Do

• Field and resolve day-to-day IT support requests from store locations, phones, internet/connectivity issues, printers, POS-adjacent hardware, and general troubleshooting


• Coordinate with our ISPs and phone vendors (Comcast Business VoiceEdge, Spectrum, and others depending on store location) to report and track outages or service issues


• Provide basic hardware support: diagnosing common PC issues, coordinating equipment swaps or repairs, and setting up new devices for store staff


• Document recurring issues and maintain clear records of support requests and resolutions


• Escalate more complex technical issues to the IT Systems Administrator as needed


• Occasionally travel to nearby store locations for in-person support or equipment delivery/setup


• Help maintain accurate device and equipment inventory across all locations


• Manage billing and service trackers, including Lyft billing reconciliation and vendor charge reconciliation


• Process and manage PTO requests, coordinate time-off approvals, and maintain scheduling calendars

What We’re Looking For

A genuine interest in IT/tech support and a willingness to learn

Strong communication skills, comfortable explaining technical issues to non-technical staff, patiently and clearly, by phone or in person

Basic familiarity with Windows troubleshooting, general computer hardware, and common connectivity issues

Reliable, organized, and able to manage multiple requests at once without getting overwhelmed

A valid driver's license (occasional local travel required)

Nice to have, not required:

Prior experience in a tech-adjacent retail role (e.g., Best Buy Geek Squad, Micro Center, similar)

Familiarity with ticketing systems, remote support tools, or basic networking concepts

No prior professional IT experience required, we’re looking for the right attitude and aptitude as much as a resume.

Compensation

Starting salary: $30,000/year (commensurate with experience)