IT Support and Network Administrator

Fishbeck; Grand Rapids (MI); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Wellness reimbursement

Tuition assistance

Vacation and sick time

Parental leave

Paid holidays

Hybrid schedule

401(k) and profit sharing

Stock ownership

Job summary

Fishbeck in Grand Rapids, MI is seeking an IT Support and Network Administrator to join our Information Technology team. This hybrid role balances end-user support with network and platform administration.

You will help maintain security, reliability, and performance of our technology environment, imaging Windows 11 workstations, managing AD/M365, and supporting design software used by our engineering teams.

Qualifications

• Three+ years in IT support, systems or network administration.
• Associate or bachelor’s degree in IT or related field.
• Hands-on experience with Windows 11 and imaging.
• Knowledge of AD and Microsoft 365 services.
• Foundational networking knowledge: TCP/IP, DNS, DHCP, VPN, firewalls.
• Experience with least-privilege and security basics.
• Strong troubleshooting and communication skills.
• Ability to document configurations and procedures.
• Experience with Egnyte preferred.
• Experience with Autodesk/Bentley is a plus.

Responsibilities

• Provide timely end-user technical support to employees.
• Diagnose hardware, software, account access and connectivity issues.
• Configure and deploy Windows 11 workstations per security standards.
• Manage AD, Microsoft 365, Entra ID, Exchange Online, and Egnyte.
• Support network infrastructure including wired/wireless and VPN.
• Assist with onboarding/offboarding and device deployment.
• Create and maintain technical documentation.
• Collaborate with IT teams and vendors on upgrades and incidents.
• Identify process improvements and automate repetitive tasks.

Skills

Windows 11

Active Directory

Microsoft 365

End-user Support

Network Troubleshooting

Documentation

Education

Associate or Bachelor’s degree in IT

Tools

Egnyte

Autodesk/Bentley software

Microsoft Entra ID

Exchange Online

Job description

Employment Type: Full-Time
Level: Mid-Level
Location: Grand Rapids, MI
For over 70 years Fishbeck has been building. As a 100% employee-owned firm, every team member has a stake in what we build together—our work, our reputation, and our future. Now we need to add an IT Support and Network Administrator to help us keep building.
Working with our Information Technology team, you will play a hands-on role in supporting our employees while helping maintain the reliability, security, and performance of Fishbeck’s technology environment. This hybrid role combines end-user support with network and platform administration, with time shared approximately evenly between our Help Desk and Network Administration teams based on business and operational needs.
This is a great opportunity for an IT professional who enjoys solving day-to-day technical challenges while continuing to expand their experience with networks, systems, security, and Microsoft technologies.

What You’ll Do

• Provide timely, professional, and customer-focused technical support to employees across the organization
• Diagnose and resolve hardware, software, account access, application, printing, and connectivity issues
• Configure, image, deploy, and support Windows 11 workstations in accordance with IT and security standards
• Install, configure, update, and troubleshoot Microsoft applications, specialized design software, and other business applications
• Support user accounts, groups, access, and permissions across Active Directory, Microsoft Entra ID, Microsoft 365, Exchange Online, and Egnyte
• Assist with employee onboarding and offboarding, workstation lifecycle activities, and equipment deployment
• Assist with the administration, monitoring, and troubleshooting of wired and wireless networks, remote connectivity, and related infrastructure
• Support network security controls, secure access practices, endpoint protection, patching, and vulnerability remediation
• Investigate escalated issues involving network connectivity, identity, authentication, permissions, and system access
• Coordinate with internal IT teams and technology vendors during upgrades, system changes, troubleshooting, and service restoration
• Create and maintain technical documentation, including knowledge articles, configurations, procedures, standards, and troubleshooting resources
• Identify opportunities to improve support processes, automate repeatable tasks, strengthen security, and improve system reliability

What We’re Looking For

• Three or more years of progressively responsible experience in IT support, systems administration, network support, or a related role
• Associate or bachelor’s degree in Information Technology or a related field, or an equivalent combination of education and relevant experience
• Hands-on experience supporting Windows 11, workstation imaging and deployment, application installation, and end-user troubleshooting
• Working knowledge of Active Directory and Microsoft 365 services, including Microsoft Entra ID and Exchange Online
• Foundational knowledge of network technologies and troubleshooting concepts, including TCP/IP, DNS, DHCP, VPN, switching, wireless networking, and firewalls
• Experience managing user access and permissions with an understanding of least-privilege principles and other security fundamentals
• Strong technical troubleshooting skills with a structured approach to identifying and resolving issues
• Strong customer service and communication skills with the ability to explain technical information in clear, practical terms
• Strong organizational and prioritization skills with the ability to manage competing requests and follow tasks through to completion
• Ability to create clear, accurate, and useful technical documentation
• A collaborative mindset, personal accountability, and a desire to continue learning and taking on broader technical responsibilities
• Experience with Egnyte or a similar enterprise file-sharing and content platform is preferred
• Experience supporting Autodesk, Bentley, or other design and engineering applications is a plus
• Microsoft, CompTIA, Cisco, or security-related certifications are a plus

What We Offer

Our staff members enjoy a comprehensive compensation package that includes:

• Medical, dental, and vision insurance
• Wellness reimbursement and activities
• Reimbursement and support for tuition, continuing education, and professional/personal development
• Vacation and sick time, volunteer PTO, parental leave, and paid holidays
• Opportunities for hybrid and flexible schedules
• 401(k), profit sharing, and stock ownership opportunities through our employee ownership program
• And more!

We are an equal-opportunity employer that is committed to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

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