IT Support Analyst II

El Valle De La Luna; Phoenix, Northern (AZ, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

HSA & FSA options

401(k) match

Holidays & vacation time

EAP & wellness resources

Tuition reimbursement

Job summary

Inspire Communities seeks an IT Support Analyst II for the Phoenix Office, reporting to the Director of IT Operations. You will provide desktop, device, and application support, engaging employees across locations via phone, email, and chat to resolve issues.

Expect a proactive customer-service mindset and collaboration with staff, vendors, and security teams. The role emphasizes on-site work, security-focused operations, and continuous improvement through automation and integration.

Qualifications

• Customer service excellence and strong communication
• Analytical thinker able to diagnose issues quickly
• Willingness to learn new software/hardware rapidly
• Strong organizational skills and reliable follow-through

Responsibilities

• Provide daily internal IT support across core systems
• Manage hardware assets including PCs, mobile devices, printers, Wi‑Fi
• Support Active Directory, Microsoft 365, and business apps
• Enforce security protocols and respond to threats with partners
• Identify automation opportunities to reduce manual work
• Require on-site presence at Phoenix corporate office 4 days/week (occasional travel <=10%)

Skills

Customer service

Problem solving

Learning agility

Execution & attention to detail

Self-direction & initiative

Job description

For more than thirty years, Inspire Communities and its predecessor companies have developed, acquired, and managed manufactured housing communities nationwide. Today we are one of the country’s largest owners and operators of manufactured housing communities and recreational vehicle resorts. We create vibrant, affordable communities for working families and retirees and attractive vacation destinations for seasonal travelers. With financial sponsorship from one of the world’s largest alternative investment managers, we bring institutional discipline to our entrepreneurial roots and are positioned for continued significant growth.

Why Choose Inspire Communities?

At Inspire Communities, we empower our employees to grow, succeed, and make a difference—both in our communities and in their careers. If you’re looking for a rewarding role where your work is valued

Job Summary:

Reporting to the Director of IT Operations, the Phoenix Office On-Site IT Support Analyst II will support our wide-ranging technical needs from desktop hardware to mobile device management to application support. They will directly interact with employees at all locations and levels via phone, email, and instant messaging mediums to solve their problems. This position will work with community staff, vendors, and other team members to accomplish this work. The position is expected to bring a proactive approach and incredible customer service skills in serving our team members.

What You'll Do

The essential functions below describe the general requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary activities listed below. Specific tasks, responsibilities, or competencies may be documented in the incumbent’s performance objectives as outlined by the incumbent’s immediate supervisor or manager.

Key Responsibilities

• Provide Direct Internal Support: Deliver daily support across core systems, including user lifecycle management (onboarding, offboarding, and access modifications) across multiple corporate applications. Ensure timely resolution and closure of service desk tickets, escalating complex technical issues as necessary.
• Manage Hardware Infrastructure: Troubleshoot and maintain hardware assets, including PCs, mobile phones, tablets, printers, and Wi-Fi equipment.
• Enterprise Application Support: Assist with company-wide support for business-critical systems, including Active Directory, Microsoft 365, and other line-of-business applications.
• Security & Threat Response: Enforce security protocols, access controls, and safeguard organizational technology assets. Identify, analyze, and respond to potential security alerts and threats in coordination with third-party security partners and vendors.
• Continuous Innovation: Identify and implement administration automations and application integrations to reduce manual overhead, lower operating costs, and enable scalable business growth.
• Work Location & Travel Requirements: This position requires a minimum of 4 days per week on-site at our corporate office in Phoenix, AZ. Consistent, regular, and punctual attendance as scheduled is an essential responsibility of this role. Occasional travel to regional locations to support field operations (10% or less).

What We're Looking For

• Passion for Customer Service: High degree of emotional intelligence & ability to work with people to understand and completely resolve needs. Must be confident and personable to perform white glove services with our Executive team.
• Problem Solving: Advanced analytical and forward-thinking skills to define, analyze, and solve complex operational challenges.
• Learning Agility: Ability and desire to learn, configure, and train on new software/hardware/systems at a fast pace; ability to become a recognized expert on those systems.
• Execution Excellence: Demonstrated strengths in organizational skills, attention-to-detail, follow-through, and accuracy.
• Drive & Adaptability: Demonstrated ability to complete tasks for multiple projects, deadlines, and priorities in a dynamic work environment. Must be self-directed and able to work independently with a high degree of urgency and initiative.

What We Offer

At Inspire Communities, we value our employees just as much as we value our residents. We offer the following benefits to our full-time (30+ hours per week) employees:

• Comprehensive Medical, Dental, and Vision insurance with multiple plans so you can choose the coverage that best suits the needs of you and your family
• Financial Wellness & Savings: Health Savings Account (HSA), Flexible Spending Accounts, (FSA) and other options to help manage expenses with eligible plans
• Retirement savings program with a company match
• Competitive time off, including ten holidays, vacation, sick time, and more
• Work-Life Balance Support: Employee Assistance Program (EAP), LifeBalance discounts, and other wellness resources
• Professional development resources and opportunities, including tuition reimbursement for qualifying programs

Inspire Communities is an equal opportunity employer. All aspects of employment including the decision to recruit, examine, hire, train, promote, discipline, or discharge, as well as every aspect of personnel policies, work assignments, work environment, and other benefit and privileges of employment, will be based on merit, competence, performance, and business needs and free from illegal discrimination. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, sex (including pregnancy, childbirth or related medical condition), genetic information, gender, sexual orientation, gender identity or expression, military or veteran status, or any other protected under federal, state, or local law.If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [e-mail] with your request.