IT Support Analyst

Inspire Communities; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Health Savings Account (HSA) / FSA

Retirement match

Paid time off and holidays

Employee Assistance Program (EAP)

Job summary

Inspire Communities is seeking an IT Support Analyst to maintain and advance the digital backbone across our portfolio of manufactured housing communities. You will diagnose issues, improve systems, and ensure secure, seamless operations.

Join a growing team providing expert desktop and network support, onboarding, and training for cloud tools. This role involves travel up to 10% and collaboration with MSP partners to resolve complex technical incidents.

Qualifications

• 4+ years of IT support experience in a professional, multi-site environment.
• Associate degree required; Bachelor's or IT certifications (CompTIA, Microsoft) are a plus.

Responsibilities

• Provide expert-level desktop and field tech support across computers, tablets, printers, Wi-Fi, phone systems, and camera systems.
• Serve as a mentor and escalation point for junior support staff.
• Collaborate with our MSP to ensure swift resolution of technical issues.
• Manage and support Office 365, Active Directory, and SharePoint configurations.
• Lead user onboarding and training for OneDrive, security best practices, and cloud-based collaboration tools.
• Ensure compliance with cybersecurity protocols and data protection policies.
• Respond to and track executive support needs with white-glove service.
• Monitor and resolve Data Loss Prevention (DLP) alerts and enforce endpoint security.

Skills

Troubleshooting

Communication

Collaboration

Independent work

Travel up to 10%

Education

Associate degree

Bachelor's degree (preferred)

IT certifications (CompTIA, Microsoft) optional

Tools

Microsoft 365

SharePoint

Windows 10/11

Active Directory

OneDrive

CrowdStrike

SentinelOne

Fortinet

Microsoft Defender

Job description

For more than thirty years, Inspire Communities and its predecessor companies have developed, acquired, and managed manufactured housing communities nationwide. Today we are one of the country’s largest owners and operators of manufactured housing communities and recreational vehicle resorts. We create vibrant, affordable communities for working families and retirees and attractive vacation destinations for seasonal travelers. With financial sponsorship from one of the world’s largest alternative investment managers, we bring institutional discipline to our entrepreneurial roots and are positioned for continued significant growth.

Why Choose Inspire Communities?

At Inspire Communities, we empower our employees to grow, succeed, and make a difference—both in our communities and in their careers.

Job Summary:

Are you a tech-savvy problem solver who thrives on delivering stellar support experiences? Inspire Communities is looking for an IT Support Analyst to be a key player in maintaining and advancing the digital backbone of our portfolio of communities. You'll be the go-to expert for diagnosing issues, improving systems, and ensuring secure and seamless operations.

What You'll Do

• Provide expert-level desktop and field tech support across computers, tablets, printers, Wi-Fi, phone systems, and camera systems
• Serve as a mentor and escalation point for junior support staff
• Collaborate with our Managed Service Provider (MSP) to ensure swift resolution of technical issues
• Manage and support Office 365, Active Directory, and SharePoint configurations
• Lead user onboarding and training for OneDrive, security best practices, and cloud-based collaboration tools
• Ensure compliance with cybersecurity protocols and data protection policies
• Respond to and track executive support needs with white-glove service
• Monitor and resolve Data Loss Prevention (DLP) alerts and enforce endpoint security

What We're Looking For

• 4+ years of IT support experience in a professional, multi-site environment
• Associate degree required; Bachelor's or IT certifications (CompTIA, Microsoft) are a plus
• Deep knowledge of Microsoft 365, SharePoint, Windows 10/11, and network environments
• Experience with cybersecurity tools like CrowdStrike, SentinelOne, Fortinet, or Microsoft Defender
• Strong troubleshooting skills across hardware, software, and cloud-based services
• Excellent communicator with a proactive and collaborative approach
• Comfortable working both independently and as part of a fast-moving IT team
• Experience working with commercial-grade network and camera systems a plus
• Able to travel up to 10% to support field teams

What We Offer

At Inspire Communities, we value our employees just as much as we value our residents. We offer the following benefits to our full-time (30+ hours per week) employees:

• Comprehensive Medical, Dental, and Vision insurance with multiple plans so you can choose the coverage that best suits the needs of you and your family
• Financial Wellness & Savings: Health Savings Account (HSA), Flexible Spending Accounts, (FSA) and other options to help manage expenses with eligible plans
• Retirement savings program with a company match
• Competitive time off, including ten holidays, vacation, sick time, and more
• Work-Life Balance Support: Employee Assistance Program (EAP), LifeBalance discounts, and other wellness resources
• Professional development resources and opportunities, including tuition reimbursement for qualifying programs

Inspire Communities is an equal opportunity employer. All aspects of employment including the decision to recruit, examine, hire, train, promote, discipline, or discharge, as well as every aspect of personnel policies, work assignments, work environment, and other benefit and privileges of employment, will be based on merit, competence, performance, and business needs and free from illegal discrimination. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, sex (including pregnancy, childbirth or related medical condition), genetic information, gender, sexual orientation, gender identity or expression, military or veteran status, or any other protected under federal, state, or local law. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [e-mail] with your request.