Director of IT Operations

Inspire Communities; Greenwood Village (CO); Presencial; USD 120.000 - 190.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical, Dental & Vision insurance

HSA & FSA options

401(k) with company match

Generous paid time off & holidays

Employee assistance program (EAP) &福利

Resumo da vaga

Inspire Communities is seeking a Director of IT Operations in Colorado to lead the IT operations function, including networking, helpdesk, systems administration, asset management, and security. This is a hands-on leadership role with direct oversight of a small team and external vendors.

You will plan, organize, and deliver projects, while ensuring high availability and excellent service to community staff and partners.

Qualificações

• Must have strong leadership and communication skills to facilitate, influence, and build consensus.
• Excellent analytical and problem-solving abilities to address complex operational challenges.
• Demonstrated execution excellence with attention to detail and follow-through.

Responsabilidades

• Lead and mentor a 3-person IT Operations team in a hands-on role.
• Oversee end-user hardware, software deployment, and endpoint management.
• Architect and maintain enterprise server and cloud environments (Azure).
• Manage network security, switches, routers, and firewalls to protect the environment.
• Direct telecommunications and vendor relationships to meet SLAs and KPIs.
• Oversee IT asset management, licensing, renewals, and compliance.
• Lead IT projects from business case through operational handoff and drive automation.

Conhecimentos

Leadership & Communication

Problem Solving

Execution Excellence

Drive & Adaptability

Customer-Centric Focus

Learning Agility

Ferramentas

Active Directory

Microsoft 365 (M365)

Microsoft Azure

Descrição da vaga

For more than thirty years, Inspire Communities and its predecessor companies have developed, acquired, and managed manufactured housing communities nationwide. Today we are one of the country's largest owners and operators of manufactured housing communities and recreational vehicle resorts. We create vibrant, affordable communities for working families and retirees and attractive vacation destinations for seasonal travelers. With financial sponsorship from one of the world's largest alternative investment managers, we bring institutional discipline to our entrepreneurial roots and are positioned for continued significant growth.

Why Choose Inspire Communities?

If you're looking for a rewarding role where your work is valued,

Job Summary

Reporting to theVice President of IT, theDirector of IT Operationswilllead the IT operations functioninclusiveof networking, telecommunications,helpdesk support,systems administration, asset management, etc. This is a hands-on position actively performing these duties with theirdirect reports, in addition to direct oversight of vendors providing complimentary services. This position will be expected toplan,organize, lead, and complete projects that involve IT operations functions.This position will work with community staff, vendors, and other team members toaccomplishthis work. The position is expected to bring a proactive approach and incredible customer service skills in serving our team members.

What You'll Do

• Team Leadership & Service Operations: Supervise, hire, and mentor a 3-person IT Operations team in a hands-on "player-coach" capacity, overseeing internal helpdesk support, enterprise application access (Active Directory, M365), and vendor/partner performance to meet established KPIs and SLAs.
• Hardware & Desktop Management: Maintain, troubleshoot, and support the end-user hardware ecosystem (PCs, laptops, tablets, mobile devices, and printers), enforcing automated endpoint OS patching and software deployment routines.
• Server & Cloud Infrastructure: Architect, configure, and maintain enterprise server environments and cloud systems (Microsoft Azure), executing routine server patching, firmware updates, backups, and disaster recovery procedures to ensure high availability.
• Network Administration & Security: Configure, document, and manage switches, routers, firewalls, and Wi-Fi infrastructure according to corporate standards, maintaining security posture through regular device firmware updates and threat monitoring.
• Telecommunications & Communications: Direct and optimize corporate telecom systems, including VoIP/cloud phone platforms, mobile fleet management, and ISP service delivery to support seamless office and remote communications.
• IT Asset Management & Compliance: Financially manage the full lifecycle of hardware inventory, software licensing, hardware refresh cycles, and software renewals while maintaining compliance standards.
• Security Governance & Threat Response: Implement and enforce organizational security controls, identity management, and access protocols while actively responding to security alerts in coordination with external partners.
• Project Leadership: Lead end-to-end technology projects from business case to operational handoff, actively driving system automations and integrations to reduce manual overhead and scale cost-effectively. Create and maintain roadmaps for this groups' project work to align strategies and resources.
• Continuous Innovation: Identify and implement administration automations and application integrations to reduce manual overhead, lower operating costs, and enable scalable business growth.

What We're Looking For

• Leadership & Communication: High degree of emotional intelligence & ability to facilitate, negotiate, influence, and build consensus in crucial conversations. Provide clear written and verbal explanations on complex technical issues to non-technical audiences.
• Problem Solving: Advanced analytical and forward-thinking skills to define, analyze, and solve complex operational challenges.
• Execution Excellence: Demonstrated strengths in organizational skills, attention-to-detail, follow-through, and accuracy.
• Drive & Adaptability: Demonstrated ability to complete tasks for multiple projects, deadlines, and priorities in a dynamic work environment. Must be self-directed and able to work independently with a high degree of urgency and initiative.
• Customer-Centric Focus: Proven track record of balancing high departmental efficiency with an uncompromising commitment to service excellence. Proactively communicates and responds with urgency to meet the evolving needs of both employees and the broader organization.
• Learning Agility: Ability and desire to learn, configure, and train on new software/hardware/systems at a fast pace; ability to become a recognized expert on those systems.

What We Offer

At Inspire Communities, we value our employees just as much as we value our residents. We offer the following benefits to our full-time (30+ hours per week) employees:

• Comprehensive Medical, Dental, and Vision insurance with multiple plans so you can choose the coverage that best suits the needs of you and your family
• Financial Wellness & Savings: Health Savings Account (HSA), Flexible Spending Accounts, (FSA) and other options to help manage expenses with eligible plans
• Retirement savings program with a company match
• Competitive time off, including ten holidays, vacation, sick time, and more
• Work-Life Balance Support: Employee Assistance Program (EAP), LifeBalance discounts, and other wellness resources
• Professional development resources and opportunities, including tuition reimbursement for qualifying programs

Inspire Communities is an equal opportunity employer. All aspects of employment including the decision to recruit, examine, hire, train, promote, discipline, or discharge, as well as every aspect of personnel policies, work assignments, work environment, and other benefit and privileges of employment, will be based on merit, competence, performance, and business needs and free from illegal discrimination. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, sex (including pregnancy, childbirth or related medical condition), genetic information, gender, sexual orientation, gender identity or expression, military or veteran status, or any other protected under federal, state, or local law.If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [e-mail] with your request.