Customer Support Specialist

Inspire Communities; Lynwood (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid holidays

Vacation and sick leave

Employee assistance program

Job summary

Inspire Communities seeks a Customer Support Specialist to be the first point of contact for residents and vendors, providing timely, friendly service and problem resolution. You will document issues, coordinate with internal teams, and support residents with portal access and basic admin tasks.

The role emphasizes confidentiality, strong Microsoft Office skills, and a customer-first mindset within a growing community-focused organization.

Qualifications

• High School diploma or equivalent (college coursework a plus).
• Prior experience in customer service is preferred (hospitality, residential, or support center a plus).
• Strong proficiency with Microsoft Office and other relevant tools.

Responsibilities

• Be the First Point of Contact – greet residents and vendors via phone, email, and chat with professionalism.
• Deliver Solutions – assess needs, resolve issues, or escalate as needed.
• Support Communication – log issues, track follow-ups, and share resolutions timely.
• Coordinate Across Teams – work with internal departments to resolve needs and improve processes.
• Support Resident Technology – help residents access or reset the resident portal.
• Provide Office & Admin Support – maintain supplies and process marketing invoices.

Skills

Customer service

Microsoft Office

Confidentiality

Education

High School diploma

Tools

Microsoft Office

Job description

For more than thirty years, Inspire Communities and its predecessor companies have developed, acquired, and managed manufactured housing communities nationwide. Today we are one of the country's largest owners and operators of manufactured housing communities and recreational vehicle resorts. We create vibrant, affordable communities for working families and retirees and attractive vacation destinations for seasonal travelers. With financial sponsorship from one of the world's largest alternative investment managers, we bring institutional discipline to our entrepreneurial roots and are positioned for continued significant growth.

Why Choose Inspire Communities?

At Inspire Communities, we empower our employees to grow, succeed, and make a difference-both in our communities and in their careers. If you're looking for a rewarding role where your work is valued,

Job Summary:

Are you a people-first problem solver who thrives on helping others and creating great experiences? Do you enjoy being at the heart of communication-connecting with residents, answering questions, and providing support that makes a difference? If so, we want YOU to join our team!

At Inspire Communities, we're proud to be one of the nation's largest owners and operators of manufactured housing communities and RV resorts. For over 30 years, we've created affordable, vibrant places for families, retirees, and travelers to call home. As we continue to grow, we're looking for a dedicated Customer Support Specialist to help us deliver an outstanding resident and vendor experience.

What You'll Do

• Be the First Point of Contact - Greet visitors, respond to resident and vendor inquiries via phone, email, and chat with professionalism and care.
• Deliver Solutions - Accurately assess customer needs and recommend the best path forward, resolving issues or escalating when appropriate.
• Support Communication - Log customer issues in the system, track follow-ups, and ensure resolutions are shared with residents in a timely manner.
• Coordinate Across Teams - Work closely with internal departments to ensure smooth resolution of customer needs and share feedback that helps us continuously improve.
• Support Resident Technology - Assist residents in setting up or resetting access to our resident portal.
• Provide Office & Admin Support - Maintain office supplies, process marketing invoices and credit card charges, and assist with expense reporting.

What We're Looking For

• High School diploma or equivalent (college coursework a plus!).
• Prior experience in customer service experience (hospitality, residential, or support center a plus)
• Strong proficiency with Microsoft Office and other relevant tools
• Ability to maintain confidentiality and act with integrity in all situations

What We Offer

At Inspire Communities, we value our employees just as much as we value our residents. We offer the following benefits to our full-time (30+ hours per week) employees:

• Comprehensive Medical, Dental, and Vision insurance with multiple plans so you can choose the coverage that best suits the needs of you and your family
• Financial Wellness & Savings: Health Savings Account (HSA), Flexible Spending Accounts, (FSA) and other options to help manage expenses with eligible plans
• Retirement savings program with a company match
• Competitive time off, including ten holidays, vacation, sick time, and more
• Work-Life Balance Support: Employee Assistance Program (EAP), LifeBalance discounts, and other wellness resources

Inspire Communities is an equal opportunity employer. All aspects of employment including the decision to recruit, examine, hire, train, promote, discipline, or discharge, as well as every aspect of personnel policies, work assignments, work environment, and other benefit and privileges of employment, will be based on merit, competence, performance, and business needs and free from illegal discrimination. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, sex (including pregnancy, childbirth or related medical condition), genetic information, gender, sexual orientation, gender identity or expression, military or veteran status, or any other protected under federal, state, or local law.If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [e-mail] with your request.