IT Operations & VMware/VDI Specialist

First Solar Inc.; New Iberia, Northern (LA, KY); Hybrid; USD 32,000 - 44,000; Full time

Job summary

First Solar Inc. in New Iberia, LA is seeking an IT Operations Technician to provide end-to-end support for R&D, manufacturing, and office staff.

The role emphasizes customer service, technical expertise, and rapid problem solving to keep systems operational. Responsibilities include deploying VMware VDI Horizon, Teradici terminals, server builds, network administration, backups, and ongoing knowledge of product offerings and support policies.

Qualifications

• Excellent customer service and interpersonal skills.
• 24/7 MFG and/or R&D Computer Support (Hardware/Software).
• Ability to follow guidelines and interpret policy.
• Vendor support, technical standardization and communication.
• Automated computer backup maintenance.
• IT MFG/R&D project support, network support, process planning and documentation.
• Thorough understanding of support operations and maintenance processes.
• OS: Windows XP/7/8/10, Windows Server 2003/2008, OSX, Android, iOS
• Network TCP/IP, DNS, DHCP

Responsibilities

• Support VMware VDI Horizon software and deploy VDI instances.
• Deploy and configure Teradici terminals for VDI in MFG and Office environments.
• Provide accurate and creative solutions to customer problems of moderate nature.
• Assist in resolving customer and support issues among company sites.
• Provide LAN Administration duties such as account administration and rights assignment.
• Build and maintain server environments, VMware and physical servers.
• Maintain network devices and monitor status.
• Maintain local file server backups and data retention.
• Develop and execute operations and maintenance plans for enterprise systems.
• Acquire and maintain knowledge of product offerings and support policies.
• Frequent interaction with Corporate IT staff and project-based technical staff.
• Other duties as assigned.

Job description

First Solar Inc. in New Iberia, LA is seeking an IT Operations Technician to provide end-to-end support for R&D, manufacturing, and office staff.

The role emphasizes customer service, technical expertise, and rapid problem solving to keep systems operational. Responsibilities include deploying VMware VDI Horizon, Teradici terminals, server builds, network administration, backups, and ongoing knowledge of product offerings and support policies.