IT Support Analyst I: End-User Tech Troubleshooter

O'Reilly Auto Parts; Springfield (MO); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with company match starting day 1

Medical/Dental/Vision Insurance

Team member wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking an IT Support Analyst II to help end-users resolve hardware or software issues. You will respond to inquiries, troubleshoot, diagnose, and propose solutions across IT equipment and applications.

The role emphasizes first-line support, knowledge-base activity, and adherence to procedures. Candidates should have basic office/system experience and strong communication skills.

Qualifications

• Bachelor's Degree or equivalent level required.
• 1+ year of basic experience with office/operational systems (4–6 months).
• Strong analytical ability to diagnose computer problems.
• Excellent interpersonal and written/verbal communication skills.
• Commitment to excellent customer service and problem solving.
• Ability to work independently and in a team.
• Advanced technical/computer knowledge.

Responsibilities

• Provide hardware, software, and end-user support for unresolved queries.
• Deliver first-level troubleshooting for incidents related to systems, POS hardware, store operations, telephony, and networks.
• Create and maintain documents, databases, and other systems; manage budgetary and time entries as needed.
• Perform initial fault isolation and propose resolutions for senior review.
• Utilize knowledge management systems to access and publish information for the knowledge base.
• Adhere to assigned schedules and corporate policies and standards.
• Develop ongoing knowledge of IT policies, regulatory codes, and industry best practices.

Education

Bachelor's Degree or Equivalent Level

Tools

TCP/IP Networking

Job description

O'Reilly Auto Parts is seeking an IT Support Analyst II to help end-users resolve hardware or software issues. You will respond to inquiries, troubleshoot, diagnose, and propose solutions across IT equipment and applications.

The role emphasizes first-line support, knowledge-base activity, and adherence to procedures. Candidates should have basic office/system experience and strong communication skills.