IT Support Analyst I - Desktop & Remote Helpdesk

Make Choteau Home; Kalispell (MT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employer-paid health insurance

3% employer 401k contribution

8% employer pension plan contribution

12 paid holidays per year

PTO 17 days/year

Life and disability insurance

Wellness program

Tuition reimbursement program

Job summary

Whitefish Credit Union is seeking a Technical Support Analyst I to serve as the primary contact for technical support. You will triage incoming requests, follow documented procedures, and escalate when needed while maintaining strong customer service. You will help maintain desktop hardware and document assets.

You will diagnose hardware, software, and network issues onsite or remotely, manage user accounts, and ensure ticket SLAs are met. Some travel to branches may be required.

Qualifications

• Associate or bachelor’s degree in computer science, MIS, or related field, or 2+ years of tech support experience.
• Proficiency in Windows 11, Office 365, Active Directory, and remote support tools.
• Knowledge of TCP/IP networking and mobile device support.
• Willingness to obtain CompTIA A+, CompTIA Network+, ITIL within 12 months.
• Experience in a financial institution or other highly regulated environment.

Responsibilities

• Provide onsite or remote diagnoses and resolution of computer hardware, software and network problems.
• Ensure IT service requests are triaged and resolved per SLA.
• Enter new desktop hardware into inventory and update asset systems.
• Set up, manage, and delete employee user accounts; track hardware inventory.
• Monitor and update IT service desk tickets; inform users during resolution.
• Assist with setup of department meetings and video conferences.
• Report to work on time and as scheduled.
• Perform other duties as assigned.

Skills

Problem-solving

Customer service

Documentation

Communication

Multi-tasking

Teamwork

Adaptability

On-call readiness

Education

Associate or Bachelor’s in CS / MIS or related field

Tools

Windows 11

Office 365

Active Directory

Remote support tools

TCP/IP networking

Mobile device support

Job description

Whitefish Credit Union is seeking a Technical Support Analyst I to serve as the primary contact for technical support. You will triage incoming requests, follow documented procedures, and escalate when needed while maintaining strong customer service. You will help maintain desktop hardware and document assets.

You will diagnose hardware, software, and network issues onsite or remotely, manage user accounts, and ensure ticket SLAs are met. Some travel to branches may be required.