IT Support Analyst — Fast-Paced Entertainment Tech

Hollywood Gaming Mahoning Valley Race Course; Youngstown (OH); On-site; USD 40,000 - 43,000; Full time

Job summary

Hollywood Gaming at Mahoning Valley Race Course is hiring an IT Support Specialist to deliver end-user technical support across PCs, networks, and software. You will install, repair, and maintain computer equipment and related systems, respond to service tickets, and assist with inventory control and vendor coordination.

The role requires an Associate’s degree in computer technology or related field and 3 years of related experience.

Qualifications

• Associate’s degree in computer technology or related field.
• Three years of related experience preferred.
• Strong communication and problem-solving abilities.

Responsibilities

• Support end-user technical needs across devices and networks.
• Install, repair, and maintain PC equipment and related systems.
• Respond to and resolve service tickets in a timely manner.
• Assist with inventory control and equipment organization.
• Interact with guests and staff to resolve issues diplomatically.

Skills

Windows OS

Active Directory

Networking fundamentals

Microsoft Office

Customer service

Education

Associate’s degree in computer technology or related field

Tools

PC hardware

Job description

Hollywood Gaming at Mahoning Valley Race Course is hiring an IT Support Specialist to deliver end-user technical support across PCs, networks, and software. You will install, repair, and maintain computer equipment and related systems, respond to service tickets, and assist with inventory control and vendor coordination.

The role requires an Associate’s degree in computer technology or related field and 3 years of related experience.