IT Support Analyst 1

Brooksource; Columbus (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

401(k) with match

Paid time off

Sick leave

Paid holidays

Employee assistance program

Job summary

Brooksource is seeking an IT Support Analyst 1 to provide hands-on desktop and end-user support for internal users in Columbus, OH. You will troubleshoot hardware, software, printers, scanners, and network issues while guiding users through clear steps and documenting resolutions in our ticketing system.

We value problem solvers who work well with customers, communicate clearly, and continually expand their technical skill set through exposure to diverse hardware and software environments.

Qualifications

• 2+ years of experience in IT support roles.
• Strong Windows 10 troubleshooting skills.
• Experience supporting PCs, laptops, printers, scanners, and mobile devices.
• Experience with ticketing software and defined escalation procedures.
• Basic networking and connectivity troubleshooting.
• Strong written and verbal communication.
• Associate degree or relevant certifications preferred.

Responsibilities

• Troubleshoot Windows 10 PCs, laptops, printers, scanners, Apple devices.
• Provide desktop and telephone support for hardware, software, networking, and connectivity.
• Install software and equipment and perform minor repairs to hardware and peripherals.
• Diagnose and resolve end-user issues with step-by-step guidance.
• Use ticketing systems and knowledge bases to document, research, resolve, and escalate issues.
• Perform maintenance, software installation, end-user support, and basic user training.
• Independently image and reimage equipment for deployment.

Skills

Windows 10 support

End-user support

Hardware & peripherals

Ticketing systems

Networking basics

Customer service

Education

Associate degree

Job description

Our client is seeking an IT Support Analyst 1 to provide hands‑on desktop and end‑user support for internal users. This role is ideal for a troubleshooting‑focused IT professional who enjoys resolving hardware, software, peripheral, and connectivity issues while continuing to expand their technical skill set.

What You’ll Do:

• Troubleshoot Windows 10 PCs, laptops, printers, scanners, Apple mobile devices, and other peripherals.
• Provide desktop and telephone support for hardware, software, networking, and connectivity issues.
• Install software and equipment and perform minor repairs to hardware and peripheral devices.
• Diagnose and resolve end‑user issues, guiding users through clear troubleshooting and problem‑solving steps.
• Use ticketing systems and technical knowledge bases to document, research, resolve, and elevate issues as appropriate.
• Perform maintenance, software installation, end‑user support, and basic user training to support equipment and network performance.
• Independently image and reimage equipment in preparation for deployment.

What You Bring:

• 2+ years of experience as an IT Support Analyst, PC Support Technician, Help Desk Technician, Desktop Support Technician, or equivalent role.
• Strong hands‑on knowledge of Windows 10 troubleshooting and support.
• Experience supporting PCs, laptops, printers, scanners, mobile devices, and related peripherals.
• Experience using ticketing software and following defined escalation procedures.
• Ability to troubleshoot basic networking and connectivity issues.
• Strong written and verbal communication skills with a customer‑focused approach.
• Associate degree or relevant technical certifications are preferred.

Why Join Us?

• Relationship Driven Process to Find Your Best Fit
• Regular Meetings to Ensure Quality in Your Engagement

About Us:

At Brooksource, relationships are the foundation of everything we do. Since 2000, we’ve built lasting partnerships with clients, consultants, and internal teams to deliver an exceptional experience across every engagement. As a trusted IT and Engineering services provider, Brooksource supports Fortune 500 organizations through Experience‑Driven Staffing, Professional Services, and Elevate, our proprietary Workforce Transformation program. Whether you're hiring for software development, cloud computing, cybersecurity, data analytics, or enterprise IT, our customized staffing solutions are designed to align with your company’s unique goals, culture, and technology stack. We offer flexible hiring models, including contract, contract‑to‑hire, and direct placement to meet your evolving business needs.

We are a certified partner of leading platforms, including Salesforce, AWS, Microsoft, and Google Cloud, enabling us to deliver scalable, end‑to‑end technology solutions. With a growing national footprint, Brooksource is redefining expectations in IT consulting, engineering services, and technology workforce solutions.

EEO Statement:

Brooksource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Benefits & Perks

Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.