IT Support Analyst

FoodChain ID Group, Inc.; United States; On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Hands-on training

Mentorship

Flexible part-time schedule

Fully remote work (US)

Job summary

FoodChain ID is seeking an IT Support Analyst to join our growing IT team. This entry-level, part-time role (approximately 32 hours per week) is fully remote within the United States.

You'll be the first point of contact for employees, troubleshoot common IT issues, follow documented guides, manage tickets, and collaborate with the development team while receiving hands-on training and mentorship.

Qualifications

• Recent graduate or soon-to-graduate with a tech-focused education.
• Strong communication and customer-service mindset.
• Ability to troubleshoot common IT issues and follow guides.
• Organized and capable of handling multiple requests remotely.

Responsibilities

• Be the first point of contact for employees requesting IT support via the help desk.
• Troubleshoot/resolve password resets, login issues, connectivity, and basic app support.
• Follow documented guides and KBs to fix recurring issues.
• Document and manage tickets through resolution; escalate complex issues with clear notes.
• Contribute to improving internal docs and knowledge articles.

Skills

Communication skills

Problem-solving

Attention to detail

Organizational skills

Education

Recent graduate (Associate's/Bachelor's/technical program/bootcamp)

Tools

Microsoft Office

Ticketing system

Job description

IT Support Analyst

Part-Time (Approximately 32 Hours/Week) | Fully Remote (U.S.) | Entry-Level

Launch Your IT Career with FoodChain ID

Are you passionate about technology and ready to turn that passion into a career? FoodChain ID is looking for a motivated, customer-focused IT Support Analyst to join our growing IT team.

This is an outstanding opportunity for a recent graduate or someone beginning their IT journey. You'll receive hands-on training, mentorship from experienced professionals, and the opportunity to build the technical and customer service skills needed for a long-term career in IT.

At FoodChain ID, our mission is to make the food supply chain safer and more transparent. Our technology supports more than 30,000 customers in over 100 countries, and our employees rely on a responsive IT team to keep them connected and productive. That's where you come in.

What You'll Do

• Be the first point of contact for employees requesting technical support through our help desk.


• Troubleshoot and resolve common IT issues including password resets, login problems, account access, connectivity, and basic application support.


• Follow documented troubleshooting guides and knowledge base articles to resolve recurring issues efficiently.


• Document, prioritize, and manage support tickets through resolution using our ticketing system.


• Escalate more complex technical issues to our development team with clear and thorough documentation.


• Deliver friendly, professional customer service while keeping employees informed throughout the support process.


• Contribute to improving internal documentation and knowledge articles as you learn.

What We're Looking For

• Recent graduate (Associate's, Bachelor's, technical program, bootcamp, or equivalent) or graduating soon.


• Passion for technology and a strong desire to build a career in IT.


• Excellent communication skills with a positive, service-oriented mindset.


• Strong problem-solving ability and attention to detail.


• Comfortable using Microsoft applications and interested in learning AI-powered productivity tools.


• Organized, dependable, and able to manage multiple requests in a fast-paced environment.


• Reliable high-speed internet connection and a dedicated remote workspace.

Why Join FoodChain ID?

• Paid, hands-on training and ongoing mentorship.


• A supportive team that wants to help you succeed.


• Flexible part-time schedule (approximately 32 hours per week).


• Fully remote work from anywhere in the United States.


• The opportunity to make a meaningful impact while supporting a global technology organization.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Human Resources Department at [e-mail].

EEO Statement

FoodChain ID, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.