IT Support Analyst

Birmingham City University; Parkside (PA); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Generous leave

Hybrid working (role dependent)

Job summary

Birmingham City University is seeking an IT Support Analyst to join the IT Asset Management and Configuration team in Parkside. The role focuses on the full asset lifecycle—from receiving and tagging through configuration, deployment, imaging and secure disposal.

You will ensure devices are ready when customers need them and manage service requests within SLAs. The role involves hands-on work, a strong customer-service ethos, and collaboration with wider IT teams.

Qualifications

• Experience with IT asset management, including receiving and handling large deliveries.
• Experience working in a customer-facing role with a friendly, helpful approach.
• Good IT skills across Windows 11, Android, macOS and iOS.
• Experience with AD, SCCM and Microsoft Intune would be a bonus, training provided where appropriate.
• Strong organisational and time management skills with attention to detail.
• Proactive, can-do attitude with ability to work independently and with the wider team.
• Willingness to share knowledge and improve the service.

Responsibilities

• Receiving IT equipment and peripherals, ensuring assets are tagged, recorded and tracked on the IT Asset Register.
• Configuring and preparing devices, including laptops, desktops, mobiles and Apple devices, following standard configurations.
• Deploying operating systems and imaging devices.
• Assist with planning and delivery of the IT device refresh programme.
• Manage IT Asset lifecycle from receipt to disposal.
• Prepare and review stock reports to ensure equipment availability.
• Manage secure disposal of IT assets per policies.
• Support site audits to keep asset records accurate.
• Record returns from colleagues leaving the organisation.
• Test new device builds and images with IT teams.
• Manage the iVanti Service Request queue and SLAs.
• Produce and maintain process documentation.
• Collaborate across IT and mentor teammates.
• Contribute ideas to improve services and ways of working.
• Follow University health and safety policies.

Skills

IT asset management

Customer-facing

Windows 11

Android

macOS

iOS

Active Directory (AD)

SCCM

Microsoft Intune

Time management

Tools

Active Directory (AD)

SCCM

Microsoft Intune

Job description

Please note: this opportunity is only available to current employees of the University

Location: Parkside. Salary: £35,331 to £39,002 per annum. Shift allowance: 5%. Contract: Full Time.

At Birmingham City University, we are a diverse and inclusive learning community of over 31,400 students from more than 120 countries. We aim to become an exemplar anchor institution, creating and sharing knowledge for a better and more inclusive society. We are committed to providing a transformational educational experience, supporting world‑class research, and fostering a collaborative and supportive working environment for our staff.

Recognised as one of the UK’s Top 250 employers (Financial Times & Statista), we pride ourselves on being a place where colleagues feel valued, supported, and able to grow their careers while contributing to the success of our students and communities.

Our student demographic reflects the rich cultural and ethnic diversity of Birmingham itself, with a significant proportion of students from minoritised ethnic backgrounds and the majority of our home students coming from the West Midlands. This diversity is a strength, and it calls for a workforce that is equipped to challenge deficit narratives and thinking — those assumptions that position students from underrepresented groups as lacking rather than recognising their assets, strengths and potential.

By embracing this perspective, we aim to create an environment where all students and colleagues can thrive, and where our work contributes positively to the social, cultural and economic life of Birmingham and beyond.

Role Summary

We are seeking an IT Support Analyst to join our IT Asset Management and Configuration team, supporting the delivery of high‑quality IT services across the University.

This is a varied and hands‑on role that plays an important part in delivering a high‑quality, customer‑focused IT service. You’ll be involved throughout the lifecycle of our IT equipment — from receiving and recording new assets, through to configuring and deploying devices, maintaining accurate records and securely managing their disposal.

You’ll work closely with colleagues across the wider IT team, helping to ensure our equipment is available, well managed and ready when our customers need it. You’ll also play an important role in managing service requests and making sure these are completed within agreed SLAs, while delivering an excellent customer experience.

Key Responsibilities

• Receiving IT equipment and peripherals, ensuring all assets are correctly tagged, recorded and tracked on the IT Asset Register.
• Configuring and preparing a range of devices, including laptops, desktops, mobile devices and Apple devices, following our standard configuration procedures.
• Supporting the deployment of operating systems and the imaging of devices.
• Assist with the planning and delivery of the IT device refresh programme
• Helping to manage the IT Asset lifecycle, from receipt and deployment through to return and secure disposal.
• Preparing and reviewing stock reports to ensure we have the right equipment and peripherals available to support our services.
• Managing the secure disposal of IT assets in line with our compliance and organisational policies.
• Supporting site audits to help ensure our asset records remain accurate and up to date.
• Checking and recording the return of equipment from colleagues who are leaving the organisation.
• Working with wider IT teams to test new device builds and images and help ensure they meet our requirements.
• Managing the iVanti Service Request queue, keeping tickets updated and ensuring tasks are completed within agreed SLAs.
• Producing, reviewing and maintaining process documentation to help the team work consistently and effectively.
• Working collaboratively with colleagues across IT and providing support and guidance when needed.
• Sharing your knowledge by coaching and mentoring other team members.
• Contributing ideas and suggestions that can help us improve our services and ways of working.
• Following all relevant University health and safety policies and procedures.

This is a practical role and involves the regular lifting and movement of IT equipment using trolleys and cages. This is an essential part of the position, with individual IT assets weighing up to 10kg.

• Experience with IT asset management, including receiving, processing and handling large deliveries of equipment and preparing devices to enter the asset lifecycle.
• Experience working in a customer‑facing role, with a friendly and helpful approach to supporting colleagues and customers.
• Good IT skills and confidence working across Microsoft Office, Windows 11, Android, macOS and iOS.
• Experience with Active Directory (AD), SCCM and Microsoft Intune would be a bonus, although training and support can be provided where appropriate.
• Strong organisational and time management skills, with good attention to detail.
• A proactive, can‑do attitude, with the ability to work independently while also being a supportive member of the wider team.
• A willingness to share knowledge, support colleagues and contribute to improving the service we provide.

Further Information

If you are excited by the opportunity to help shape the future of IT Support Analyst, we would love to hear from you.

Interviews for this role are scheduled to take place on 28 October 2026.

• Work–life balance – Generous leave and hybrid working (role dependent).
• Career development – Opportunities to grow, develop and progress your career.
• Reward and wellbeing – Competitive pay, pension, wellbeing support and staff benefits.
• Inclusive culture – A supportive, diverse environment where everyone belongs.

This role may be eligible for sponsorship under the Skilled Worker visa route, subject to meeting the relevant criteria. For further information, please visit: https://www.gov.uk/skilled-worker-visa

At BCU, we welcome applications that clearly demonstrate how your skills and experience meet the requirements of the role. AI tools may be used to support you in preparing your application, but the information you provide must be accurate, authentic and based on your own experience. Applications that rely too heavily on AI, appear generic or do not provide specific evidence against the role criteria are less likely to progress to the next stage of the recruitment process.

Equality, Diversity & Inclusion

We are committed to equality, diversity and inclusion and to an environment that supports lawful free speech and academic freedom. We will continuously review and improve our policies, practices, and procedures to ensure that we are promoting these in all aspects of our operations. We believe that by working together, combining our many different backgrounds and life experiences, we will empower each other to reach our full potential.

Disability Confident Employer

Birmingham City University is proud to be a Disability Confident Committed Employer. We are committed to creating an inclusive and accessible recruitment process. Disabled applicants who meet the essential criteria for the role will be guaranteed an interview.

The appointed candidate will normally be employed through our subsidiary company, BCU Support Services Limited, a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to re-enter the scheme may do so and will be employed directly by the University.