IT Support Analyst

Jobs via Dice; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking an IT Support Analyst in Houston, TX. The role involves providing comprehensive end-user support, troubleshooting hardware/software issues, and managing network assets. Candidates should have over 5 years of experience and strong customer service skills, with a focus on technical training for staff.

Qualifications

• 5+ years of IT hardware and software support experience.
• Proficiency in Windows 11, O365, Active Directory, SCCM.
• Strong customer service skills and ability to train staff.

Responsibilities

• Provide end-user support within the desktop environment.
• Troubleshoot hardware and software issues.
• Support network and asset management tasks.

Skills

Customer Service

Troubleshooting

Technical Training

Tools

Windows 11

O365

Active Directory

SCCM

Vmware

PowerShell

Job description

Join to apply for the IT Support Analyst role at Jobs via Dice.

Responsibilities include providing end-user support within the organization's desktop environment, troubleshooting hardware and software issues, installing and upgrading systems, and supporting network and asset management tasks. The role reports to the Desktop Supervisor and requires on-site presence in Houston, TX, with travel and on-call duties.

**Minimum Requirements:**

• 5+ years of IT Hardware and software support
• Proficiency with Windows 11, O365 troubleshooting, Active Directory, SCCM, and supporting executives/VPs
• Strong customer service skills and ability to train both technical and non-technical staff

**Preferred Skills:**

• Vmware, PowerShell scripting, Print server management, Mobile device management

**Additional Details:**

• Physical ability to lift 30-50 pounds
• Must carry a Smartphone and be on an on-call rotation
• Full-time, onsite position in Houston, TX