IT Support Analyst

Proxima; Chicago (IL); Hybrid; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking an IT Support Analyst to join their Chicago office on a hybrid basis. In this pivotal role, you will provide essential first-line technical assistance, supporting staff across the US. Your expertise in Microsoft Office 365 and IT security will be crucial in diagnosing issues and implementing effective solutions. Collaborating closely with the global IT team, you'll ensure that technology functions seamlessly, enabling the business to thrive. If you're a proactive problem-solver with a customer-focused mindset, this is the perfect opportunity to make a significant impact in a dynamic environment.

Qualifications

• Proven experience in an IT support role.
• Strong knowledge of Microsoft Office 365 applications.
• Excellent problem-solving and diagnostic skills.

Responsibilities

• Provide first line support to internal users, ensuring timely resolution of IT issues.
• Diagnose and resolve technical hardware and software issues.
• Manage hardware lifecycle of business technology in Chicago.

Skills

IT Support Experience

Microsoft Office 365

Problem-Solving Skills

IT Security Policies

Customer Service Orientation

Attention to Detail

Communication Skills

Tools

Azure

Intune

Autopilot

Group Policy

Android Devices

iOS Devices

Job description

Proxima, part of the global Consulting firm, Bain & Company, have a great opportunity for an IT Support Analyst to be based in our Chicago office for a minimum of two days per week on a hybrid basis. With offices in Chicago, London, Leeds, Cardiff and Dusseldorf, you will be central to the technical support of the US business.

Proxima is an established and leading management consulting firm specialising in Procurement & Supply Chain. With our 30 years of great delivery experience, we help the world’s leading brands to solve problems - reducing their spend, increasing cost savings, and optimising their procurement strategy

Responsibilities of the IT Support Analyst
The IT Support Analyst is responsible for providing first line technical assistance and support related to computer systems, hardware, and software for staff operating in the US time zone. You will respond to queries, diagnoses and isolates problems, and determines and implements solutions working closely with the UK IT team. Managing regional third-party partners to ensure effective and efficient service delivery.

• Provide first line support to internal users, ensuring timely and effective resolution of IT issues.
• Respond to requests for technical assistance in person, via phone, and electronically.
• Diagnose and resolve technical hardware and software issues.
• Ensure proper recording, documentation, and closure of tickets.
• Follow standard help desk procedures and Proxima's IT policies and procedures.
• Provide support for Microsoft Office 365 applications including Outlook, OneDrive, SharePoint, and Teams.
• Assist with user account setup, password management, and IT inductions.
• Support email management, including handling quarantined emails and identifying phishing attempts.
• Provide training on IT security policies and approaches.
• Support equipment guidelines, ensuring devices are always secured and properly managed.
• Maintain an understanding of security threats and recommend best practices to users.
• Ensure data is stored and destroyed in adherence to confidentiality classifications.
• Ensure the technology in the US office (mainly Audio Visual) is functioning efficiently and coordinate with partners when third-party support as needed.
• Manage hardware lifecycle of business technology in Chicago, with support from the global IT team.
• Assist Global IT team with IT Projects/initiatives.

Who we’re looking for:

• Proven experience in an IT support role.
• Strong knowledge of Microsoft Office 365 applications.
• Understanding of IT security policies and data protection regulations.
• Excellent problem-solving and diagnostic skills.
• Ability to communicate effectively with non-technical users.
• Attention to detail and strong organizational skills.
• Customer service-oriented with a proactive approach.
• Knowledge of Azure, Intune, Autopilot, Group Policy MS operating systems.
• Android and iOS mobile devices.

If you believe yourself to be a great fit for this IT Support Analyst role, please apply!

Proxima is an equal opportunities employer and we actively promote an environment that harnesses diversity in the workplace. In particular, we will ensure that no one is disadvantaged, favoured, harassed or excluded due to their gender, sexual orientation, race, ethnic origin, age, religion or belief or disability. For more information please contact our recruitment team.