IT Support Analyst

Beeline Medicines; Cambridge (MA); On-site; USD 77,000 - 100,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

Beeline Medicines in Cambridge, MA is seeking an IT Support Analyst to deliver hands‑on desktop and end‑user support on site, supporting executive meetings and live events. This role reports to the Senior Manager IT End User Services and requires strong customer service and solid technical fundamentals.

You will troubleshoot hardware, software, network, and M365 issues, configure conference room tech, manage endpoint deployments, and assist with identity management.

Qualifications

• Bachelor’s degree in IT or related field or equivalent experience.
• 3 years of hands-on IT support, including desktop support.
• Experience with Microsoft 365 apps and basic admin tasks.
• Experience with ITSM ticketing systems (ServiceNow, Jira).
• Exposure to conference room systems and live event AV preferred.
• MS 365 apps: Outlook, Teams, OneDrive, SharePoint.
• Knowledge of Teams Rooms and video conferencing.
• Basic networking: Wi‑Fi, VPN, DNS, printer connectivity.
• Life sciences/biotech experience is a plus.
• Professional presence with executives and external guests.
• Ownership, reliability, and good documentation.
• Schedule: standard hours with occasional after-hours support.

Responsibilities

• Desktop and End User Support: first‑ and some second‑level IT support for office staff.
• Executive Technology Support: workstation setup and pre‑meeting tech checks.
• Event Tech and AV Support: set up, operate, and troubleshoot AV for events.
• Conference Room and Office Tech: maintain Teams Rooms, displays, cameras, and connectivity.
• Endpoint Deployment: image and deploy laptops/desktops; manage inventory.
• Identity and Access Management: provision accounts, MFA, and group updates.
• Other duties as assigned

Skills

IT support experience

Microsoft 365

Entra ID

Intune

ITSM ticketing

AV support

Outlook

Teams

SharePoint

OneDrive

Teams Rooms

Wi‑Fi

VPN

DNS

Biotech experience

Executive support

Ownership

Documentation

Flexible schedule

Education

Bachelors degree in IT/CS or related

Tools

ServiceNow

Jira Service Management

Entra ID

Intune

Teams Rooms

Job description

About Beeline Medicines

Beeline Medicines is a clinical-stage biotechnology company focused on developing and delivering category-leading precision therapies to transform the lives of people living with autoimmune and inflammatory diseases. With a portfolio of potential best-in-class and first-in-disease therapeutic candidates that directly target key pathways governing dysregulated immunological and inflammatory responses, the Company is developing medicines that have the opportunity to provide durable, life-changing impact. Led by an established executive team and backed by world-class life science investors, each day Beeline Medicines is determined to bring the scientific rigor and operational excellence to get to what matters for patients - realizing a world where people with immune-mediated diseases can live life fully.

Job Summary

The IT Support Analyst is an on-site technology resource for the assigned office, delivering reliable day-to-day desktop and end user support and assisting with executive technology, conference room systems, and live event production. Reporting to the Senior Manager, IT End User Services, this role troubleshoots hardware, software, network, and M365 issues for office-based employees while working alongside senior team members to support executive-facing meetings and events. This is a fully on-site, hands-on role for a developing IT professional with strong customer service skills, solid technical fundamentals, and the composure to support high-visibility events with guidance from senior staff.

Work Arrangement & Location

Onsite - This position is fully on-site and requires the incumbent to work from Beeline Medicines' office on a full-time basis (Monday through Friday). Regular, in-person attendance is an essential function of this role.

Essential Duties And Responsibilities

• Desktop and End User Support: Provide first-level and select second-level IT support for office-based employees, including troubleshooting and configuring hardware, software, network connectivity, printing, and M365 application issues. Resolve tickets within established SLAs, elevate issues that exceed scope to the Senior IT Support Analyst, Senior Manager, or MSP service desk, and document all support activity in the ITSM ticketing system.
• Executive Technology Support: Assist the Senior IT Support Analyst in providing priority support to C-suite executives and visiting board members, including workstation setup, device configuration, and pre-meeting technology checks. Serve as backup on-site technology contact for executive requests as directed.
• Event Technology and AV Support: Assist with setup, operation, and breakdown of AV equipment for board presentations, analyst meetings, investor events, and company town halls. Participate in rehearsals, monitor live feeds, and troubleshoot common issues in real time under the direction of senior team members.
• Conference Room and Office Technology: Perform routine checks and preventive maintenance on conference room technology, including Teams Rooms systems, displays, cameras, microphones, and wireless presentation devices. Set up temporary meeting spaces and support guest Wi-Fi access, loaner devices, and visitor connectivity.
• Endpoint Deployment and Lifecycle Management: Image, configure, and deploy laptops, desktops, and peripherals using standard build processes. Coordinate hardware delivery to end users, maintain accurate inventory records for endpoints and loaner devices, and manage office hardware and supplies.
• Identity and Access Management Support: Support account provisioning, password resets, MFA troubleshooting, group membership updates, and access requests following established procedures.
• Perform other duties and responsibilities as assigned

Qualifications

• Education: Bachelor’s degree in Information Technology, Computer Science, or related discipline, or equivalent years of industry experience.
• 3 years of hands-on IT support experience, including desktop support and end user troubleshooting.
• Experience with Microsoft 365 applications and basic administration, including account management; exposure to Entra ID and Intune preferred.
• Experience with an ITSM ticketing system (ServiceNow, Jira Service Management, or equivalent).
• Exposure to conference room systems, video conferencing, or live event/AV support preferred.
• Microsoft 365 applications: Outlook, Teams, OneDrive, SharePoint, with user-level troubleshooting and account management.
• Working knowledge of conference room technology and video conferencing, including Teams Rooms; AV and webcasting experience a plus.
• Basic networking: Wi-Fi troubleshooting, printer connectivity, VPN, and DNS resolution.
• Experience in a life sciences, biotech, or pharmaceutical company is a plus.
• Professional, service-oriented presence when working with executives, board members, and external guests.
• Takes ownership of assigned tasks and seeks guidance appropriately from senior team members.
• Reliable follow-through: completes assigned work on time without needing reminders.
• Clear documentation habits: writes accurate ticket notes and follows established procedures
• Schedule: Standard business hours, with occasional evening, weekend, or on-call availability required to support events, system maintenance, upgrades, or urgent issues outside normal hours.

Physical Requirements Of Position

• Physical demands: Frequent use of a computer keyboard and monitor for extended periods; occasional lifting of computer equipment, monitors, or peripherals (up to 25-50 lbs); ability to bend, kneel, or reach to install or troubleshoot hardware under desks or in server racks.
• Travel: Minimal to occasional travel may be required between office locations or to support remote sites/end users as needed.

Salary Range

The expected salary range for this position varies by location and will be communicated based on the country or region in which the selected candidate is hired. Actual pay will be determined based on experience, qualifications, location, and other job-related factors permitted by applicable local law. A discretionary annual bonus and long-term incentive award (e.g., equity) may be available based on individual and Company performance.

Salary Range

$77,000 - $100,000 USD

Benefits

We offer a comprehensive benefits package tailored to the country and region in which you are hired, in compliance with local laws and practices. Benefits may include, but are not limited to:

• Competitive health and wellness coverage (structure and premiums vary by country)
• Paid time off, public holidays, and additional leave entitlements in accordance with local requirements
• Flexible work arrangements / hybrid schedule

Benefits vary by location and are subject to eligibility requirements, local regulations, and plan terms. Specific benefit details applicable to your country or region will be provided during the offer process.

Equal Employment Opportunity

Beeline Medicines is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodation

If you require a reasonable accommodation to participate in the application or interview process, please contact [e-mail] to request an accommodation. We are committed to providing equal access to all candidates.

Privacy

Upon submission of this form I understand that Beeline Medicines is based in the United States and personal data submitted in the form will be transferred and accessed in the U.S., Information about Beeline Medicines privacy practices can be found at Privacy Policy - Beeline Medicines