Customer Service Representative

Core-Mark; Springfield (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

Performance Foodservice is seeking a Customer Service professional to handle order entry, credits, and inquiries for diverse customers. You will maintain accurate invoicing, assist with orders, and provide professional support across vendors and coworkers.

The role requires on-site training participation and a weekend/holiday schedule; prior foodservice experience is preferred and company benefits start Day 1.

Qualifications

• High School Diploma/GED.
• 1-2 years customer service, call center and / or related area.
• Schedule: Sunday 8:00am to 4:00pm.
• Monday - Thursday 8:15am to 4:45pm - must be able to work holidays.
• Training is on site.
• Foodservice background preferred.
• Foodservice experience preferred.

Responsibilities

• Input customer orders.
• Input customer credits and add bills.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Performs other related duties as assigned.
• Schedule: Sunday 8:00am to 4:00pm - Monday - Thursday 8:15am to 4:45pm - must be able to work holidays.

Skills

Customer service

Education

High School Diploma/GED

Job description

Company Description:

Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

Job Description:

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Purpose:

Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

Responsibilities may include, but not limited to:

• Input customer orders.
• Input customer credits and add bills
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Performs other related duties as assigned.
• Schedule: Sunday 8:00am to 4:00pm - Monday - Thursday 8:00am to 4:30pm - must be able to work holidays
• Training is on site.

Qualifications:

• High School Diploma/GED
• 1- 2 years customer service, call center and / or related area.
• Schedule: Sunday 8:00am to 4:00pm
• Monday - Thursday 8:15am to 4:45pm - must be able to work holidays.
• Training is on site

Preferred qualifications:

• High School Diploma/GED
• 2 years customer service, call center and / or related area within foodservice industry.
• Foodservice background Preferred
• foodservice experience Preferred

EEO Statement:

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.