IT Support Agent - Palm Bay, FL

BRP; Palm Bay (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Discretionary annual bonus

401k with match

Generous paid time off

Competitive retirement plan

Job summary

BRP is looking for a local IT Support Agent in Palm Bay, Florida. You will support users with software and hardware needs across our facilities, delivering hands-on and remote assistance and acting as the face of IT at your location.

In this role you will resolve tickets, prepare equipment, coordinate with suppliers, train users, manage IT assets, and travel between BRP sites in the SE USA. On-site work five days a week with a customer-service focus.

Qualifications

• Associate’s Degree in IT related field or relevant IT certifications.
• On-site 5 days a week.
• Ability to travel periodically to other BRP locations (10-15%).
• 2+ years of experience in computer support for users.
• Advanced technical skills to solve most complex problems.
• In-depth knowledge of Windows operating systems, Microsoft, Google Workspace, Service Now or similar.
• Strong communication skills and ability to work in a collaborative environment with focus on customer service.
• Proven ability to balance independent decision-making with effective teamwork.

Responsibilities

• Consider and resolve support service tickets, assist users in kiosk mode, and carry out physical interventions on user equipment.
• Prepare and support computers of all kinds (laptops, desktops, etc.) as well as cell phones and all other types of assets to support our assembly, manufacturing, and logistics operations.
• Place and follow up service calls with the various hardware suppliers (Dell, Ricoh, Zebra, Panasonic, etc.).
• Delivery of equipment to users and training in the BRP environment.
• Ensure escalation of recurring problems in order to notify colleagues and immediate supervisor.
• Be the face of IT to employees at your location.
• Serve several facilities in the SE USA.
• Provide hands on and remote technical support to end users.
• Manage IT asset inventory, tracking, deployment, recovery, and lifecycle management.

Skills

Advanced technical skills

Windows OS

Google Workspace

ServiceNow

Strong communication

Teamwork / collaboration

Customer service focus

Problem solving

Education

Associate’s Degree in IT related field

Bachelor's Degree in IT Management or related field

IT certifications

Tools

Windows OS

Google Workspace

ServiceNow

Job description

We are looking for a local IT Support Agent in Palm Bay, Florida, to strengthen our local user support team. Reporting to the US Proximity Agent Team Leader based in Sturtevant Wisconsin, the local IT Support Agent's main mandate is to assist users with everything related to the use of their software and computer equipment and IT needs of the facility they serve.

At BRP, we create new ways to move people, so that their experiences are measured by emotion rather than distance. Across the globe, our products, our successes and our aspirations reflect the unique know-how of our people. Do you want to contribute to this adventure?

You’ll Have The Opportunity To

• Consider and resolve support service tickets, assist users in kiosk mode, and carry out physical interventions on user equipment.
• Prepare and support computers of all kinds (laptops, desktops, etc.) as well as cell phones and all other types of assets to support our assembly, manufacturing, and logistics operations.
• Place and follow up service calls with the various hardware suppliers (Dell, Ricoh, Zebra, Panasonic, etc.).
• Delivery of equipment to users and training in the BRP environment.
• Ensure escalation of recurring problems in order to notify colleagues and immediate supervisor.
• Be the face of IT to employees at your location.
• Serve several facilities in the SE USA.
• Provide hands on and remote technical support to end users.
• Manage IT asset inventory, tracking, deployment, recovery, and lifecycle management.

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS, EXPERIENCE AND COMPETENCIES

Required

• Associate’s Degree in IT related field or relevant IT certifications.
• On-site 5 days a week.
• Ability to travel periodically to other BRP locations (10-15%).
• 2 + years of experience in computer support for users.
• Have acquired advanced technical skills allowing you to solve most complex problems.
• In-depth knowledge of Windows operating systems, Microsoft, Google Workspace, Service Now or similar.
• Strong communication skills (written and verbal) and ability to work in a collaborative environment with focus on customer service.
• Proven ability to balance independent decision-making with effective teamwork and cross-functional collaboration.

Preferred

• Bachelor's Degree in IT Management or related field.
• Certification in Computer Science.
• Adopt a positive and agile attitude at all times.
• Experience tailoring the data/response to meet the needs/knowledge of the user.
• Desire to learn and gain experience within an organization.
• The ideal candidate would be professional, perseverant, punctual, and organized.
• Proficient in Google Suite, Windows OS.
• Basic understanding of networking and server administration.

Do you have other qualifications? Tell us what is unique about you that is a great addition to the team.

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead! For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN

• Let’s start with a strong foundation — You want it, we have it.
• Bonus potential: We work hard and BRP recognizes that with a discretionary annual bonus.
• Generous paid time off: we feel that winding down is as important as creating the future of recreational products so we offer a competitive vacation package.
• Competitive 401k offering. We want to make sure you enjoy retirement and believe in helping you get there. We provide a generous dollar for dollar match.

What About Some Feel Good Extra Perks

• Holiday season shutdown: between Christmas and New Year’s, we close some of our facilities and refill on good times.
• Educational resources: We love to fuel your curiosity and encourage you to learn more so we provide you resources to stay cutting-edge, therefore, we all win together.
• Discount on BRP products: what we build is amazing, freeing, revolutionary, and you're first in line for the experience.
• Growth opportunities: We believe in investing in you and your development. Stay with us and grow with us.

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey.

EQUAL OPPORTUNITY EMPLOYER

BRP US Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, disability status, veteran status, age, or any other status protected by applicable law.

If you have a disability and would like to request an accommodation in order to apply for a position, you may contact us at [e-mail].