IT Support Administrator - Hybrid

Mindex; City of Rochester (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible Time Off

Medical, Dental, and Vision Insurance

401(k) with Company Match

Company-Paid Life and Disability

Professional Development Opportunities

Job summary

Mindex is seeking a customer-focused IT Support Administrator to provide reliable onsite technical support across the organization. You will configure and maintain employee devices, troubleshoot hardware and software issues, and support Microsoft 365 services, including Entra ID and Intune.

The ideal candidate is organized, responsive, and capable of managing multiple support requests while delivering a positive end-user experience.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• Minimum of two years of IT Help Desk/Desktop Support/Systems Administration/Technical Support experience.
• Experience supporting Microsoft 365 environments (Exchange Online, Teams, SharePoint).
• Experience with Windows Server and MacOS environments.
• Experience with ABM, Microsoft Intune, and Azure AD.
• Experience using ticketing systems and documenting procedures.

Responsibilities

• Deploy, configure, and maintain end user Windows and Mac workstations.
• Provide ongoing support for hardware, software, and access issues.
• Manage IT asset inventory and onboarding/offboarding tasks.
• Troubleshoot OS, network, software, and application problems.
• Manage support queues and ensure adherence to service expectations.
• Create and maintain IT procedures and documentation.
• Support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, Entra ID, Intune).
• Support third-party business applications and security-related tasks.

Skills

Windows OS

MacOS

Customer service

Troubleshooting

Ticketing systems

Education

Bachelor's degree in Computer Science or related field

Tools

Microsoft 365

Azure AD / Entra ID

Intune / Endpoint Manager

SharePoint Online

Job description

Mindex is looking for a customer-focused onsite IT Support Administrator to provide reliable technical support across our organization. In this role, you’ll configure and maintain employee devices, troubleshoot hardware and software issues, support Microsoft 365 services, and assist with account access, onboarding, security, and IT asset management. The ideal candidate is organized, responsive, and comfortable managing multiple support requests while delivering a positive experience for end users.

Compensation

$40,000 - $60,000

What You'll Accomplish

• Deploy, configure, and maintain end user Windows and Mac workstations.
• Provide ongoing support to end users for hardware, software, and access-related issues.
• Manage and maintain inventory of company IT assets.
• Troubleshoot operating system, network, software, and application issues.
• Actively manage multiple support queues by reviewing, prioritizing, investigating, routing, and resolving support requests while ensuring adherence to established service expectations.
• Support onboarding and offboarding activities including account provisioning, device preparation, and access administration.
• Create and maintain IT procedures, knowledgebase articles, and technical documentation.
• Support and administer Microsoft 365 services including:
  • Exchange Online
  • Microsoft Teams
  • SharePoint Online
  • Entra ID (Azure AD)
  • Microsoft Intune / Endpoint Manager
• Support and maintain third-party business applications and services.
• Assist with security-related tasks including account reviews, MFA support, endpoint management, and compliance efforts.

On-Call Responsibilities

• Participate in an after-hours support rotation.
• Respond to critical alerts, outages, and escalations according to established procedures.

• Bachelor's degree in Computer Science, Information Technology, or related field preferred, or equivalent combination of education and professional experience.
• Minimum of two years of experience in an IT Help Desk, Desktop Support, Systems Administration, or Technical Support role.
• Experience supporting Microsoft 365 environments.
• Experience working with Windows operating systems and Windows Server environments.
• Experience working with MacOS and Apple Business Manager (ABM).
• Experience with Microsoft Intune, Entra ID (Azure AD), Office 365, and SharePoint.
• Experience utilizing ticketing systems and documenting technical procedures.
• Experience supporting cloud-based platforms or managed service environments is preferred.
• Experience with monitoring platforms, alerting systems, or incident management processes is a plus.
  

Why Join Mindex?

For more than 30 years, Mindex has helped organizations solve complex business challenges through custom software, cloud, data, and AI solutions. We combine deep technical expertise with a collaborative culture that empowers our employees to innovate, grow, and make a meaningful impact for our clients.

In our Product division, our teams have built platforms such as SchoolTool, Advanced Analytics, and our Integrations Platform from the ground up, while also supporting solutions like MTSS Edge and ClearTrack that help schools and organizations make smarter, data-driven decisions.

• Flexible Time Off
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Company-Paid Life and Disability Insurance
• Professional Development Opportunities
  

Additional Information

Applicants must be authorized to work for any employer in the United States. Mindex is unable to sponsor employment visas at this time.

Physical Requirements/Conditions:

Prolonged periods sitting at a desk and working on a computer
No heavy lifting is expected. Exertion of up to 10 lbs.