IT Support

ECPI University LLC; Manassas (VA); On-site; USD 47,320 - 55,000; Full time

Job summary

ECPI University’s Manassas campus is seeking an IT Support professional to assist students, faculty, and staff with desktop operating systems, applications, and devices. The role runs Monday–Friday from 11:00 a.m. to 8:00 p.m.

ET, supporting hardware, software, and network needs. The position offers a good-faith pay range of $47,320–$55,000 per year, with compensation determined by qualifications, education, experience, and skills.

Qualifications

• AAS degree in Computer Science or related field.
• 0-5 years experience as a consumer support technician.

Responsibilities

• Configure and troubleshoot hardware.
• Monitor and respond to helpdesk requests.
• Gather support information and analyze symptoms to identify root cause.
• Escalate requests to tier 2 and tier 3 personnel.
• Assist students, faculty, and staff with IT services.
• Create student accounts before each term start.
• Manage the network cable plant.
• Configure and manage classroom images.
• Maintain software and hardware inventories.
• All other duties and responsibilities as assigned.

Skills

Communication skills

Detail-oriented

Ability to lift 5-25 pounds

Education

AAS degree in Computer Science or related field

ECPI graduates encouraged to apply

Job description

This position will work at ECPI University’s Manassas, VA campus.

Good Faith Pay Range: In accordance with Virginia law, the good-faith pay range for this position is $47,320 - $55,000 per year. Actual compensation will be determined based on the candidate's qualifications, education, experience, skills, and other legitimate business factors.

Working hours - M-F 11am - 8pm ET

Transform your Career at ECPI University

Since 1966, the dedicated employees at ECPI University have helped students achieve their goals via practical training and career-focused education with over 50 Associates, Bachelor’s and Master’s Programs. Our culture is to prioritize our students’ success through the support of our dynamic team and industry focused curriculum.

The IT Support role helps support users with a wide range of desktop operating systems, applications, and mobile devices, plus network, virus, malicious software, and hardware support issues.

Responsibilities

• Configure and troubleshoot hardware.
• Monitor and respond to helpdesk requests.
• Gather support issues information and analyze the symptoms and figure out the underlying problem.
• Escalate helpdesk requests to tier 2 and tier 3 personnel.
• Assist students, faculty, and staff with access to IT services provided.
• Create student accounts before each term start.
• Manage the network cable plant.
• Configure and manage classroom images.
• Maintain software and hardware inventories.
• All other duties and responsibilities as assigned.

Qualifications

Education/Experience

• AAS degree in Computer Science or a related field (ECPI graduates strongly encouraged to apply)
• 0-5 years previous experience as a consumer support technician

Skills/Abilities

• Excellent oral and written communication skills
• Detail oriented
• Ability to lift 5-25 pounds safely

Benefits of Employment

ECPI University provides a comprehensive benefits program designed to help our faculty and staff stay healthy, feel supported, and maintain a work/life balance. To learn more about benefits at ECPI University, clickHERE .

Committed to excellence and innovation, ECPI University is proud to be an equal opportunity employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.