Supervisor Provider Relations

AFMC; Little Rock (AR); Hybrid; USD 60,000 - 85,000; Full time

Job summary

AFMC is seeking a Supervisor Provider Relations to lead and supervise staff across designated projects, ensuring deliverables align with contracts and fiduciary limits. You will guide planning, assignment, and review while promoting accountability and teamwork.

The role requires a Bachelor's degree, plus 3+ years of professional experience and 1+ year in leadership. Remote work from Little Rock is supported, with travel and overtime as needed.

Qualifications

• Bachelor's degree required; RN degree acceptable with active AR license.
• Minimum three years of professional experience in the related field.
• One year of leadership experience; five years of leadership desirable.
• Comfort with internet requirements and remote work setup.
• Ability to travel as needed and work overtime when required.

Responsibilities

• Oversee exempt and non-exempt staff across projects and programs.
• Monitor staff performance and ensure deliverables meet timelines and budgets.
• Coordinate with other supervisors to fulfill contractual obligations.
• Lead problem-solving to keep projects on track and report to manager.
• Ensure compliance with policies, HIPAA, and data confidentiality.

Skills

Leadership

Coaching

Strategic planning

Time management

Public speaking

Education

Bachelor's degree

Tools

Excel

Word

PowerPoint

Outlook

Job description

Supervisor Provider Relations - (26-124)

Job Title

Supervisor Provider Relations

Job Type

Full-Time

Category

Entry Level Management

Location

Work from Home LR Based - Little Rock, AR 72201 US (Primary)

Education

Bachelor's Degree

Travel

Job Description

SCOPE OF POSITION:
Responsible for guiding and providing supervision to assigned exempt and non-exempt level staff as they carry out the work of specific projects, programs and activities related to their area(s) of responsibility within AFMC. Answers directly to the department Manager and is accountable for assuring services are implemented according to strategic directives, contract deliverables, personnel capacity, and fiduciary limits. A supervisor must be able to monitor the staff, lead them in a positive direction, and take corrective action when necessary. Support the organization’s mission, vision, and values by exhibiting the following behaviors: Honesty, Excellence, Accountability, Respect and Teamwork.

ESSENTIAL JOB FUNCTIONS:

• Monitors the job performance of assigned staff’s work product(s) meet performance goals within designated timelines and financial limits.
• Monitors the activities from the assessment, planning, development, and implementation of specific projects, and assigns tasks to personnel to fulfill contractual or organizational obligations.
• Collaborates with other supervisors to meet corporate requirements and contractual deliverables.
• Engage in active problem-solving of activities, events and occurrences that take projects off course and report to manager.
• Conduct activities that assure compliance with organizational policies and utilize organizational resources to conduct work according to AFMC standards.
• Recognize high performers, coach staff as needed, and notify manager to problems as they emerge.
• Maintain current knowledge of corporate contracts within their area of responsibility.
• Proactively and continually develop external relationships and promote mutually beneficial partnerships with local, state, and national entities, clients, key stakeholders, constituents, other healthcare organizations and the community at large.
• Represent the company at external functions upon request.
• Meet regularly with department manager to stay informed, to offer information and support for inter-departmental projects and to confer on organizational goals, objectives, and policies.
• Prepare and submit required reports on program progress and performance.
• Coach assigned staff on job specific regulations and contract requirements.
• Meet regularly with assigned staff to communicate pertinent information, needs and requests to other team members as appropriate.
• Follow AFMC, state and federal protocols regarding data confidentiality/security and HIPAA compliance.
• Additional duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Intermediate level computer skills (Excel, Word, Power Point and Outlook).
• Ability to maintain confidentiality
• Understanding of terminology used within the specific area of responsibility
• Knowledge of regulations and requirements pertaining to the assigned area of responsibility
• Ability to work collaboratively and independently to achieve stated goals
• Strong public speaking skills
• Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients, and the public
• Ability to handle and react calmly under stressful situations
• Ability to delegate as required
• Coaching skills
• Ability to develop and implement strategic plans
• Flexibility
• Ability to prioritize
• Strong organizational skills
• Creativity
• Ability to travel including overnight travel
• Ability to work overtime as needed
• Regular and punctual attendance required
  

Job Requirements

Physical and Sensory Requirements (With or Without the Aid of Mechanical Devices):
Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress. Must be capable of performing the essential job functions of this job, with or without reasonable accommodations.

EDUCATION:
Required : Bachelor’s or RN degree in an appropriate related discipline (If using RN degree, license must be active in the state of Arkansas, without restrictions).
Desirable : Master’s degree in an appropriate related discipline.

EXPERIENCE:
Required : Three (3) years’ professional experience in the related field. One (1) year leadership experience.
Desirable : Five (5) years’ professional experience in the related field. Three (3) years’ leadership experience.

INTERNET REQUIREMENTS:
Reliable, high-speed wireless internet service (Wi-Fi)

Equal Opportunity Employer/Veterans/Disabled EEO IS THE LAW

AFMC, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability or any other status protected by federal, state and/or local law. AFMC invites any employee and/or applicant to review the Company’s Aff…plan is available for inspection upon request, which may be made in person or by telephone [phone], by fax [phone] or by U.S. mail Attn: Human Resources, 1020 West 4th Street, Suite 400, Little Rock, AR 72201.